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Senior Manager, Sales Legal Counsel

San Francisco, California

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. 

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. 

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity? 

We are looking for a skilled Senior Manager, Sales Legal Counsel who has experience working in a fast-paced environment, can provide practical and solutions-based business guidance and is comfortable taking on a diverse range of responsibilities to support business partners worldwide.  The successful candidate will be well-rounded in advising on a variety of legal matters and can synthesize multiple issues quickly in order to support the constantly changing needs of the business. 

This position will report to the Senior Director, Head of Commercial and Product Legal and will be a key stakeholder in building out the Legal function at Intercom.

What will I be doing? 

  • Review and negotiate inbound and outbound contracts, including ability to independently negotiate SaaS agreements, data processing agreements and business associate agreements with sophisticated, enterprise customers
  • Respond to legal requests from Sales, Customer Support, Sales Operations, Marketing, Procurement, Products, HR, IT and other internal clients and determine the appropriate course of action
  • Develop and manage various contract templates and negotiation playbooks and improve efficiency of sales contracting processes in collaboration with Sales Operations 
  • Deliver legal trainings and develop materials in collaboration with Sales Enablement
  • Keep abreast of changes to relevant data protection, data privacy, information security, commercial contracting and AI-related regulations and guidelines 
  • Research and adopt AI solutions to innovate and streamline the contract review process and to respond to customer RFPs and questionnaires 
  • Assist with special projects that are assigned and collaborate with other members of the Legal team for in order to ensure successful completion

What skills do I need? 

  • 15+ years of commercial transactional experience at technology companies and/or in a technology transactions-related practice area at a law firm
  • People management experience 
  • Advanced drafting and writing skills, strong negotiation skills and risk evaluation and ability to field escalations and coach and mentor others to develop these skills  
  • Solid understanding of intellectual property, software licensing and cloud computing
  • Working knowledge of data protection, data privacy, information security and AI-related regulations
  • Experience with CRM software and automated contract management systems
  • Ability to prepare simple, business-influencing work product and insightfully convey a variety of legal principles, train others, share knowledge and subject-matter expertise
  • Be able to effectively prioritize and advance multiple transactions happening simultaneously, often on tight deadlines

Bonus skills & attributes 

  • You are creative and resourceful as well as organized, operationally-minded and have an attention to detail
  • A sense of passion to support Intercom’s business and the versatility and confidence to take on challenges that are presented to you
  • You are able to quickly get up to speed on what matters most to Intercom’s culture, business and customers by building deep relationships with all levels and offices within the company
  • A team player with an orientation to work collaboratively
  • You create an environment of open and honest two-way communications and have a good sense of humor

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $270,000-$322,500. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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