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Senior HR Business Partner

San Francisco, California

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. 

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. 

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity? 

We’re looking for a Senior HR Business Partner to support our GTM and G&A organizations driving strategic people priorities, shaping organizational effectiveness, and elevating leadership impact. This is a high-impact, visible role where you’ll collaborate closely with senior leaders to design and deliver initiatives that strengthen performance, engagement, and growth.

Reporting to the Senior Manager, HRBP & People Programs, you’ll serve as a thought partner across multiple teams, leveraging data, insights, and people expertise to influence business outcomes and scale culture.

What will I be doing? 

  • Partner with GTM-sub functional and G&A leaders to design and execute people strategies that enable business success.
  • Lead strategic planning around org design, workforce planning, talent development, and succession.
  • Serve as a trusted advisor to senior leadership — influencing decisions through data, insight, and business acumen.
  • Drive execution of core People programs (performance management, compensation, engagement, retention).
  • Provide expert guidance on complex employee relations matters, ensuring balanced, compliant, and people-centered outcomes.
  • Use people analytics and market data to inform talent and organizational decisions.
  • Coach and develop managers to strengthen leadership capability and foster high-performing teams.
  • Partner cross-functionally with COEs (Talent Acquisition, Total Rewards, Programs) to design scalable solutions.
  • Represent GTM and G&A perspectives in company-wide People initiatives and org-level planning.
  • Support change management efforts, driving communication, adoption, and alignment.

What skills do I need? 

  • Unleash your HR prowess! Leverage your 8+ years of experience in complex HR roles, including at least 6 years as a business partner, to make an immediate impact.
  • Thrive in the tech world! Bring your tech start-up experience as a business partner, particularly supporting leaders in GTM and G&A organizations. Your understanding of this dynamic landscape will set you up for success.
  • Be a strategic powerhouse! Demonstrate your ability to partner with and influence multi-layered senior leadership on highly complex, commercially-critical talent and people strategies. 
  • Master the US talent market! Showcase your extensive knowledge of the talent networks, talent attraction strategies, and industry best practices within the region. Your expertise will inform and guide our strategic partnerships.
  • Demonstrate your ability to influence! Transform business goals and priorities into impactful people-related initiatives. Your ability to align HR strategies with organizational objectives will be instrumental in our success.
  • Spark connections! Approach strategic partnerships with a consultative mindset, building empathetic and respectful relationships at all levels. Your collaboration will foster an environment of trust and growth.
  • Embrace challenges head-on! Leverage your conflict resolution and management experience in complex and matrixed environments. 
  • Empower senior leadership! Showcase your track record of influencing senior leaders, implementing HR processes, and driving change management. Your leadership will inspire & drive high standards across the organization.
  • Champion communication! Exemplify exceptional communication skills across various channels, coupled with outstanding client service abilities. 
  • Embrace ownership coupled with a great team environment! Team player with a sense of ownership and “get things done” attitude.  Self-motivated and able to thrive in a fast-paced and self-directed environment.

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $168,300 - $215,100. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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