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Procurement Associate

Chicago, Illinois

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. 

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. 

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity? 

The Procurement Associate provides expertise in processes and systems, managing the requisition to PO workflow and supporting business partners in the process. The candidate will contribute to the development and implementation of business-wide procurement processes collaborating closely with internal stakeholders and vendors to maintain smooth procurement operations. Reporting to the head of procurement, the successful candidate will play an important role in supporting the procurement process.

What will I be doing? 

  • Manage the requisition-to-PO flow by assisting stakeholders in raising requisitions and following up until the PO is sent to the vendor (Zip) and contract documentation is fully executed (Ironclad).
  • Manage the purchase order process from start to finish (P2P).
  • Support internal stakeholders with initial vendor requests and assist the supply base with onboarding in Zip.
  • Provide procurement support and training for stakeholders as needed, offering guidance throughout the procurement process.
  • Build strong working relationships with key stakeholders to ensure requirements are clear and Intercom’s requisition-to-PO process is followed.
  • Participate in vendor pricing and commercial negotiations (e.g., payment terms, discounts).
  • Adhere to the company’s procurement policies and procedures.
  • Liaise with the Legal team, conducting the first review of agreements and highlighting any escalations.
  • Review requisitions to ensure completeness, accuracy of goods/services descriptions, and alignment with agreed pricing.
  • Ensure requisitions are issued in accordance with Intercom’s requirements before approving, and process approvals in a timely manner.
  • Collaborate with the AP team to ensure timely invoice payments.
  • Liaise with the systems admin team to resolve day-to-day system challenges for stakeholders.
  • Assist the Sr. Procurement Administrator with monthly reporting and KPIs.
  • Perform daily procurement activities, including tactical and operational tasks as required.

What skills do I need? 

Minimum of 2 years of relevant procurement experience, with proven expertise in P2P systems, preferably Zip.

  • Excellent written and verbal communication skills.
  • Detail-oriented, curious, analytical, and able to think outside the box to solve problems and develop solutions.
  • Demonstrate highly effective collaboration both internally and externally, maintain a strong focus on success, be committed to continuous improvement, and operate effectively with minimal supervision.
  • Experience working with both internal and external stakeholders.
  • Capable of handling urgent and changing tasks and bringing them to timely resolution.

Bonus skills & attributes 

  • Experience with Ironclad and contract review.

Benefits 

We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the Greater Chicago Area is $92,000 - $110,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

 

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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