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Senior Sales Compensation Analyst

San Francisco, California

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. 

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. 

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity? 

We are looking for a driven Senior Sales Compensation Analyst in San Francisco to be the owner and driver of the Sales Commissions process.

We are not your standard accounting team. We're highly quantitative individuals who love to turn data into insights and communicate our findings fearlessly, and we're looking for similarly minded individuals who are constantly curious and driven to understand our business better.

You will be focused on building scalable processes and increasing operational efficiencies focused on our Sales Commission process. We want to provide a best in class experience to our sales team, and ensure our process and systems are built to scale with our growing business. You will be a key partner to Sales leadership, Sales Operations and Finance teams.

We’re looking for someone who can help us create a strong infrastructure for the team and proactively drive change to support our company’s growth. If this sounds like you, we would love to hear from you!

Hybrid or remote will be considered.

What will I be doing? 

  • Deliver accurate, timely commission calculations and manage end-to-end administration of global sales compensation plans
  • Collaborate with cross-functional teams Sales, Finance, HR, and Sales Operations, to align on plan inputs and ensure data integrity
  • Troubleshoot and resolve comp discrepancies, disputes, or data issues with a solution-first mindset
  • Support monthly and quarterly close processes, including accruals and reporting for Finance
  • Drive continuous process improvement to streamline workflows and ensure our compensation infrastructure scales with the business
  • Help develop and implement sales commission policies and processes for our sales teams across all segments; develop processes that scale as the company continues growth
  • Proactively review, analyze and improve our current commissions process in partnership with our Finance and Sales teams

What skills do I need? 

  • 5+ years of relevant experience in a Sales Compensation is required
  • Strong knowledge of commissions and sales operations processes
  • Prior experience in a technology/software/SaaS company is a plus
  • Knowledge of compensation systems, preferably CaptivateIQ
  • Strong Excel skills
  • Experience with Tableau and Snowflake queries is a plus.
  • Strong business insight and judgment, team orientation and collaborative style
  • Strong planning, organizational and time management skills with the ability to manage changing priorities, handle multiple projects, meet deadlines and adapt to a changing business environment
  • Exceptional independent problem solving skills 
  • Excellent communication skills, including the ability to manage senior stakeholders

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $143,800 - $171,785. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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