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Senior Motion Designer

San Francisco, California

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. 

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. 

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

The Intercom Creative Studio is looking for an experienced Senior Motion Designer who can evolve and scale the brand through motion design and editing work to produce a variety of deliverables like: campaign work, interactive elements, customer stories, product animations, explainer videos, and more. Reporting to the Director of Creative Studio, you'll work alongside Designers, Producers, Writers, and cross-functional stakeholders to evolve the foundation and execution of how our product and brand come to life through motion.  

This motion-focused role sits within the Intercom Creative Studio, our San Francisco-based team, which works on projects that span digital, print, environmental, physical goods, and everything in between. We believe our best work is ahead of us (through collaboration with you!).

Over the past few years, the team has built a strong product animation library. Now, we’re ready to establish a more systematic foundation across the board and expand our POV further. The ideal candidate balances strong technical expertise with initiative and drive, and brings a passion for motion graphics, animation, video editing, and sound design. They’re excited by the opportunity to help bring a world-class brand to life.

Our small but growing in-house team is home to a top-tier group of creatives with a broad range of experience, backgrounds and talents. We’re constantly looking for ways to make our day-to-day work feel fresh and meaningful. 

What will I be doing?

  • Produce high-detail product animations using After Effects. Experience with Rive is a major plus and Calvary is nice to have.  
  • Create visually compelling, on-brand videos and product animations to be used in various channels and applications. 
  • Develop work from concept to hi-fi through detail-oriented design, storyboarding, and animation, while utilizing the brand system. 
  • Maintain and evolve our motion principals, guidelines and processes with a focus on scale. Stand up and maintain self-serve motion to empower others in the company to do great work fast. 
  • Push for innovative brand-motion work that delights our customers and meets company objectives. 
  • Push the brand forward with fresh ideas across immersive experiences. 
  • Identify trends and maintain an eye on the future by introducing fresh perspectives and new ideas into the system.

What skills do I need?

  • 4-8 years of professional motion/video/editing experience
  • Ability to confidently scope and produce product animations/video from concept to pixel-perfect execution
  • Strong conceptual design skills—proficiency in motion design, typography, color theory, illustration, photography, and layout
  • Deep interest in branding, culture, and art 
  • Ability to craft a story as well as have the production level know-how to cut and deliver assets.
  • Detail-oriented, strategic and systems-level thinking.
  • Clear, honest, and respectful communication skills; ability to collaborate effectively with stakeholders across the organization. 
  • Excellent project management skills. 
  • Adobe CC, After-Effects, and Figma experience required.  
  • Ability to generate creative solutions that align with business goals.
  • A growth mindset and comfort with ambiguity.
  • A motion portfolio that demonstrates product, branding, communication design experience.

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews — great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!

The base salary range for candidates within the San Francisco Bay Area is $175,500 - $209,625. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).   

#LI-Hybrid

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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