Mobile Engineer, iOS

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. 

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. 

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity? 

Intercom’s iOS Messenger SDK is integrated into thousands of iOS apps and used by millions of users. We’re looking for an iOS Engineer to help us shape and accelerate our mobile Messenger strategy. In this role, you’ll be part of the team consisting of mobile engineers, product manager, designer and full-stack engineers that own problems end-to-end for all mobile offerings at Intercom.

Building a visual Messenger SDK allows you to ship beautiful and quality UI/UX for millions of users while also giving you a unique opportunity to go deeper into the iOS operating system than you would building an app.

How does mobile work in Intercom?

We value autonomy in our teams at Intercom. The mobile team is staffed with iOS, Android and full-stack engineers as well as a Designer and Product manager. We own problems end to end, which means you will work with all those people as we build new products. While we don’t expect you to write code outside of the iOS codebase, it is important to be willing to learn, fully understand and take ownership of the system and customer experience end to end.

Our iOS Messenger SDK was originally built in Objective C but this year we adopted Swift, writing all our new features with it.

The mobile team collaborates with the other teams in Intercom as we bring a range of features to the mobile SDKs. As platform experts, we know what’s best on mobile and can help support and upskill other teams to adopt their features for mobile.

We value moving fast and shipping to learn at Intercom. We've got a great CI setup with extensive unit test coverage using XCTest. We also have a comprehensive suite of XCUITests for UI testing our code. Our strong test coverage allows us to safely move fast and ship new features with confidence.

What will I be doing? 

• Collaborate on shaping our mobile strategy and roadmap across all Intercom offerings.
• Owning problems end to end, working with design, product, backend engineers as well as other iOS and Android engineers to solve the biggest problems for our customers. We believe in autonomous teams and that best mobile products are created from close collaboration across the stack, without barriers.
• Help us make the right tradeoffs while being pragmatic and building for the long term.
• Develop technical plans and contribute to our technical architecture as we grow.
• We move fast at Intercom but building a mobile SDK demands a very high quality bar. You will build long-standing, well tested and reliable iOS code.

What skills do I need? 

• 2+ years experience building mobile products on iOS.
• Knowledge of Objective C or Swift, iOS APIs and design patterns.
• You’ve published one or more apps on the App Store.
• Experience collaborating directly with product teams and designers, and the ability to deliver value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams.

How will I be supported? 

• You’ll report directly to an Engineering Manager who will start you off with a great onboarding plan.
• You’ll embed immediately into our Mobile team and receive dedicated peer support from one of our engineers.
• We invest heavily in our Engineers, supporting individual career development through training and coaching.

Benefits 

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.