Head of Technical Program Management

San Jose/ San Francisco Bay Area

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.

Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.

interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.

Role Summary

As the Head of Technical Program Management (TPM) at Interface.ai, you’ll work directly with the CEO to lead cross-functional execution across Product, Engineering, Professional Services, and Customer Success. Your focus will be building the visibility, systems, and coordination needed to deliver strategic initiatives on time, ensure customers go live as committed, and optimize internal resource allocation.

You’ll unify scattered program management efforts under one function—connecting goals to execution, surfacing risks early, and helping teams work in sync. This is a hands-on, high-accountability role for someone who wants to build structure where it’s needed, not for its own sake.

 

Key Responsibilities

  • Lead and organize the company’s program management function, working directly with the CEO to coordinate execution across product, engineering, services, and customer success.
  • Build and maintain sprint plans across teams that support customer delivery, platform releases, and ongoing operations.
  • Track customer delivery timelines, including go-lives and escalations, and make sure all owners are accountable to dates and outcomes.
  • Ensure all pods (TAMs, engineers, QA) are aligned to quarterly goals, with work planned in clear two-week sprint cycles.
  • Build and maintain a resource view across teams to help identify under- or over-utilized individuals and support hiring and prioritization decisions.
  • Own resolution of customer escalations that require input from multiple teams, ensuring fast turnaround and consistent follow-up.
  • Provide leadership with clear visibility into delivery status, risks, and resource allocation through simple, up-to-date dashboards.
  • Identify and fix gaps in team coordination, planning, and process that slow down progress or create confusion.
  • Over time, grow a small, high-impact TPM team and define standards for how work is planned and executed across the company.

 

Who You Are

  • You’ve run large-scale technical programs involving multiple teams and business units.
  • You’ve helped set up or improve TPM or program operations from scratch, including defining process, tools, and reporting.
  • You’re comfortable working closely with engineering, product, customer-facing, and executive teams.
  • You focus on what works—practical plans, clear owners, and fast follow-up—not abstract frameworks.
  • You’re not afraid to step into the details: timelines, team capacity, customer timelines, and blockers.
  • You’re a clear communicator, whether you’re giving a status update, sharing a risk, or aligning on priorities.
  • You’ve worked in fast-moving environments where priorities shift and some structure still needs to be built.

 

Why Join Us

  • Big Impact – Shape how we deliver on our mission to bring AI-driven banking to millions of users.
  • Career Growth – Opportunity to lead at a company scaling fast, with room to grow into broader executive roles.
  • Strong Backing – Backed by top-tier investors, with a clear roadmap and customer traction.
  • Competitive Package – Market-leading salary, equity, benefits, and flexibility.

 

Compensation & Benefits

Base Salary: $190,000–$220,000 
Equity: Meaningful ownership in a fast-growing company

Benefits include:

  • Comprehensive medical, dental, vision
  • Unlimited PTO and public holidays
  • 401(k) and ESPP
  • Parental leave and fertility support
  • Mental health and wellness resources
  • Access to professional development tools
  • 24/7 counseling, exclusive discounts, voluntary coverage options

 

At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not  discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.

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