New

Head of Technical Program Management

San Jose/ San Francisco Bay Area

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.

Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.

interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.

Role Overview

As the Head of Technical Program Management (TPM), you will architect and scale the company‐wide program management discipline from the ground up. Your mandate spans the full customer and product lifecycle—pre‑sales solution scoping, product and engineering execution, implementation, post‑implementation AI fine‑tuning, and continuous value realization. Acting as the connective tissue across Product, Engineering, SRE, Security, Customer Success, Implementation, AI Ops, and Go‑to‑Market (GTM) teams, you will ensure every customer promise is delivered on time, at high quality, and with measurable business impact. You will report to the Chief Executive Officer

What Success Looks Like

  • World‑Class TPM Playbook Established – Intake, sizing, prioritization, dependency & risk tracking, change management, and post‑mortem disciplines adopted across all functions.

  • Cross‑Functional Customer Commitment Governance – 100 % of contractual and sales commitments mapped to executable delivery plans with clear owners, milestones, and SLAs.

  • SWOT & Escalation Program Operational – Dedicated strike‑team resolves high‑risk or strategic‑account issues, reducing critical escalations by 50 % within 12 months.

  • Multi‑Year Reliability & Scalability Program Launched – Platform availability trending from four‑nines toward five‑nines through cloud‑bursting, automated Kubernetes capacity, and resilience engineering.

  • Legacy Monolith Retired – Key customers migrated to a horizontally scalable microservices architecture, cutting incident tickets by 50 %.

  • Modern CI/CD Initiative Delivered – Thousands of repos migrated to a unified Git‑based pipeline, shrinking mean time‑to‑production from weeks to hours.

  • Board‑Ready Dashboards Live – Real‑time linkage of budget, OKRs, delivery health, and customer impact visible to executives and the Board.

  • High‑Impact TPM Team Hired & Performing – Diverse TPM organization executing at a consistently high bar.

    Key Responsibilities

    Pillar

    What You Will Own

    Program Architecture

    Design, document, and continuously refine frameworks that turn strategy and sales promises into predictable, high‑quality releases and customer outcomes.

    Customer Commitment Governance

    Translate every sales or contractual promise into a single source of truth; track progress, surface risk, and drive accountability end‑to‑end—including third‑party dependencies.

    Cross‑Functional Orchestration

    Sequence and unblock work across Product, Engineering, Design, Security, SRE, AI Ops, Implementation, Customer Success, Marketing, and Sales.

    Portfolio & Escalation Management

    Stand‑up and lead a specialized “SWOT” program team for strategic accounts, escalations, and high‑risk projects while ensuring best‑practice guidance extends to all customers.

    Planning & Capacity Alignment

    Facilitate quarterly roadmap and sprint cadences; ensure resources, OKRs, budgets, and headcount stay synchronized and visible.

    Risk & Change Management

    Anticipate failure modes, craft mitigation plans, and make trade‑offs transparent to executives before they become blockers.

    Tools, Dashboards & Automation

    Select and implement the tooling stack (e.g., Jira, Aha!, Smartsheet, Zendesk, Looker) that provides real‑time insights, proactive risk alerts, and automated reporting to customers and executives.

    Engineering & Delivery Excellence

    Embed Agile, Lean, DevOps, and reliability best practices; lead retrospectives and translate insights into updated standards and onboarding.

    Stakeholder Communication

    Produce concise, executive‑ready updates, customer communications, and decision memos tailored for VP Engineering, GTM leadership, CEO, and Board.

    People Leadership

    Hire, mentor, and inspire a geographically distributed TPM team; foster a culture of ownership, curiosity, and data‑driven decision‑making.

What You Bring

  • 10+ years leading complex, multi‑team technical programs in high‑growth SaaS, cloud, AI/ML, or FinTech environments; 3+ years building and managing TPM/PMO teams.

  • Demonstrated success establishing a TPM function from scratch and achieving company‑wide adoption.

  • Deep command of Agile, Lean, OKR, DevOps, and Reliability Engineering frameworks—tailoring process to startup velocity without adding friction.

  • Technical fluency in distributed cloud architectures, Kubernetes, CI/CD, observability, security/compliance, and AI/ML platforms; able to influence principal engineers and executives alike.

  • Proven track record driving cross‑functional delivery of customer commitments, including third‑party integrations and multi‑team dependencies.

  • Executive‑level communication and negotiation skills—skilled at influencing without authority and turning ambiguity into decisive action.

Bonus Points:

    • Success scaling regulated, data‑intensive AI/ML platforms or financial‑services products.

    • Demonstrated impact improving SLOs from 99.99 % to 99.999 %+ in live production.

    • Experience coordinating globally distributed teams (U.S.–India time zones a plus).

    • Familiarity with financial‑services compliance, security, and data‑privacy requirements.

Why interface.ai

  • Real Ownership – Architect the TPM discipline that powers our next stage of growth.

  • Mission & Impact – Help community financial institutions deliver faster, safer, more inclusive banking experiences.

  • Career Growth – Join a rocket ship backed by top investors with clear paths to VP/C‑suite roles.

  • Competitive Package – Market‑leading salary + meaningful equity, comprehensive health benefits, unlimited PTO.

The base salary range for this role will be between $200,000 to $220,000. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, Interface.ai offers comprehensive and great benefits programs to meet your needs:

  • Health: medical, dental, and vision insurance and wellbeing resources and programs
  • Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
  • Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
  • Family: parental leave, maternity support, fertility services
  • Development: Access to internal professional development resources.
  • Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts

At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not  discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Interface AI’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.