New

Sr Manager, Technical Account Manager

San Jose/ San Francisco Bay Area

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.

Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.

interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.

Role Overview

As the Sr Manager, Technical Account Management at interface.ai, you will lead a growing team responsible for delivering AI solutions to our enterprise customers—primarily banks and credit unions. You’ll oversee all aspects of implementation from contract signature through go-live, ensuring successful onboarding, measurable outcomes, and seamless handoffs to Customer Success.

You’ll be responsible for team performance, delivery quality, and operational consistency, while also acting as a player-coach—directly engaging on complex projects and supporting technical escalations. Your role will be both strategic and hands-on, enabling scalable growth, customer satisfaction, and long-term retention.

 

Key Responsibilities

  • Manage and scale a team of Implementation Technical Account Managers delivering voice and chat AI deployments to enterprise customers
  • Act as a player-coach supporting high-priority implementations, customer escalations, and solution design sessions working alongside your team during onboarding, configuration, and troubleshooting efforts
  • Ensure quality and consistency across all implementation phases including kickoff, requirements gathering, UAT, go-live, and post-launch monitoring
  • Own key implementation metrics such as time-to-value, onboarding NPS, deployment success rate, and issue resolution timelines
  • Collaborate cross-functionally with Sales, Product, Engineering, and Customer Success to align implementation plans with roadmap, account goals, and technical feasibility
  • Improve internal delivery operations by refining playbooks, templates, and project workflows for efficiency and repeatability
  • Represent Implementation in sales cycles by scoping complex projects and supporting strategic proposals or RFP responses
  • Support hiring, onboarding, and performance development across your team, ensuring skills and roles align with customer needs
  • Track team health and delivery outcomes using dashboards, structured KPIs, and regular reporting to leadership
  • Contribute to roadmap planning by translating implementation insights and customer feedback into actionable input for Product and Engineering

 

Qualifications

  • 6+ years of experience in technical delivery, solutions engineering, or TAM roles, with at least 3 years in a team leadership or management capacity
  • Demonstrated success delivering SaaS, AI, or enterprise software implementations for large customers, ideally in banking, fintech, or other regulated industries
  • Strong working knowledge of conversational AI platforms, LLMs, IVR/chatbot systems, and related infrastructure
  • Hands-on experience with REST APIs, SQL, cloud services (AWS, GCP, or Azure), and tools like Postman, Jira, and Salesforce
  • Proven ability to balance strategic team management with tactical, hands-on support during complex deployments or escalations
  • Excellent communication and stakeholder management skills, including the ability to influence internally and lead cross-functional initiatives
  • Strong understanding of implementation metrics, with the ability to track performance, identify risks, and continuously improve delivery

 

Why This Role Matters

You will shape the customer experience at one of the most critical phases of the journey. Your leadership ensures successful go-lives, satisfied customers, and scalable delivery operations. This role is essential to accelerating time-to-value, driving retention, and enabling interface.ai to grow with consistency and impact.

 

Compensation 

Salary is expected to be between $165,000 - $195,000, with additional variable compensation based on performance. Exact compensation may vary based on skills and location.

 

Benefits

  • Health: Medical, dental, and vision insurance; wellness resources
  • Time Away: Public holidays and discretionary PTO with manager approval
  • Financial: 401K, ESPP, basic life & AD&D, short- and long-term disability
  • Family: Parental leave
  • Development: Access to internal learning platforms and growth resources

At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not  discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Interface AI’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.