Engineering Manager- AI

San Francisco / Palo Alto (In-Office)

Banking is being reimagined—and customers expect every interaction to be easy, personal, and instant. 

We are building a universal banking assistant that millions of U.S. consumers can use to transact across all financial institutions and, over time, autonomously drive their financial goals. Powered by our proprietary BankGPT platform, this assistant is positioned to displace age-old legacy systems within financial institutions and own the end-to-end CX stack, unlocking a $200B opportunity and potentially replacing multiple publicly traded companies. 

Ultimately, our mission is to drive financial well-being for millions of consumers.

With over two-thirds of Americans living paycheck to paycheck, 50% holding less than $500 in savings, and only 17% financially literate, we aim to put financial well-being on autopilot to help solve this problem.

About the Role

We are building AI-native, agentic products that redefine how customers interact with financial institutions across voice, chat, and digital channels. We are looking for a Hands-On Engineering Manager – Agentic AI Products who operates with an AI-first mindset, has deep backend systems experience, and is comfortable orchestrating multiple AI agents to ship production-grade systems.

This role requires someone who:

  • Has built complex distributed backend systems
  • Understands low-latency architectures (voice, telephony, streaming, chat)
  • Is fluent in modern agentic AI engineering
  • Thinks like a founder
  • Leads by building
  • Raises the engineering bar

You will architect, review, code, debug, and ship along with building your high performance engineering team.

What You’ll Do

1. Lead with an AI-First Engineering Mindset

  • Drive AI-first thinking across product architecture and execution.
  • Embed LLMs, multi-agent systems, and structured reasoning into customer-facing workflows.
  • Champion agentic engineering principles across your team.
  • Evaluate and adopt emerging AI capabilities pragmatically and responsibly.
  • Raise the quality bar for AI-generated and human-written code alike.

2. Build and Orchestrate Agentic Systems

  • Architect and implement systems that coordinate multiple AI agents with memory, planning, reflection, and tool use.
  • Be hands-on in coding, agent loop design, evaluation, and reinforcement strategies.
  • Design orchestration layers that convert AI reasoning into reliable execution.
  • Build control frameworks around LLMs for grounding, safety, and deterministic behavior.
  • Develop evaluation pipelines to ensure agents meet production standards.

3. Own Low-Latency, High-Concurrency Backend Systems

  • Design distributed backend systems serving real-time voice and chat interactions.
  • Optimize latency-sensitive systems across telephony, streaming, and API layers.
  • Build event-driven architectures that handle high concurrency and fault tolerance.
  • Implement state management and memory layers for conversational agents.
  • Drive reliability, failover, and graceful degradation strategies.

4. Ship Production-Ready AI Products

  • Ensure AI-generated outputs translate into robust, testable, production-quality code.
  • Maintain high standards for observability, monitoring, and debugging.
  • Build automation and testing strategies for agent-based systems.
  • Ensure security, compliance, and safe handling of financial data.
  • Create durable systems that scale with increasing AI complexity.

5. Operate Like a Founder

  • Demonstrate extreme ownership across product, architecture, and delivery.
  • Drive clarity in ambiguous problem spaces.
  • Move quickly without compromising engineering rigor.
  • Build and grow a high-performance team with bias to action.
  • Set culture around accountability, urgency, and craftsmanship.

Required Qualifications

  • 8+ years of backend engineering experience building distributed systems.
  • Strong experience with low-latency systems such as:
    • Voice / telephony platforms
    • Real-time streaming systems
    • Chat or messaging architectures
  • 3+ years working with LLM-powered or AI-driven systems in production.
  • Hands-on experience designing and orchestrating agentic workflows.
  • Strong proficiency in Typescript and/or at least two backend languages (Node.js, Go, Java, Rust etc)
  • Deep understanding of distributed systems, concurrency, and reliability.
  • Experience managing engineers while remaining deeply hands-on.
  • Experience deploying AI systems in cloud environments.

Strongly Preferred

  • Experience building AI-native customer-facing products.
  • Experience in Fintech or regulated environments.
  • Familiarity with multi-agent architectures and reasoning frameworks.
  • Experience with reinforcement learning or adaptive optimization loops.
  • Experience building structured evaluation and monitoring for AI agents.

Who You Are

  • You care deeply about engineering quality and raise the bar for everyone around you.
  • You demonstrate AI-first approaches when solving problems.
  • You move fast and take ownership beyond your scope.
  • You operate with founder-level urgency and accountability.
  • You build teams that execute with discipline and craftsmanship.
  • You are comfortable orchestrating multiple AI agents to produce production-ready outcomes.

What Makes This Role Matters?

Agentic engineering is changing how products are built.

This role defines how:

  • AI systems reason in real time
  • Voice and chat agents operate under latency constraints
  • Financial workflows become autonomous yet safe
  • Multiple AI agents collaborate to produce deterministic, high-quality outcomes

You will lead the engineering effort that transforms AI from an assistant into a production-grade system embedded deeply into customer experiences.

We value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our Palo Alto or San Francisco office hub and this is an -site role.

What We Offer

  • 💡 100% paid health, dental & vision care
  • 💰 401(k) match & financial wellness perks
  • 🌴 Discretionary PTO + paid parental leave
  • 🧠 Mental health, wellness & family benefits
  • 🚀 A mission-driven team shaping the future of banking

 

At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not  discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.

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