Technical Solutions Architect

San Francisco / Palo Alto (In-Office)

Banking is being reimagined—and customers expect every interaction to be easy, personal, and instant. 

We are building a universal banking assistant that millions of U.S. consumers can use to transact across all financial institutions and, over time, autonomously drive their financial goals. Powered by our proprietary BankGPT platform, this assistant is positioned to displace age-old legacy systems within financial institutions and own the end-to-end CX stack, unlocking a $200B opportunity and potentially replacing multiple publicly traded companies. 

Ultimately, our mission is to drive financial well-being for millions of consumers.

With over two-thirds of Americans living paycheck to paycheck, 50% holding less than $500 in savings, and only 17% financially literate, we aim to put financial well-being on autopilot to help solve this problem.

Role Overview

The TechnicalSolutions Architect – Professional Services is a senior, hands-on technical leader responsible for designing, validating, and guiding the implementation of interface.ai solutions for enterprise financial institutions.

Reporting to the VP of Professional Services, this role serves as the technical authority for customer deployments, ensuring solution architectures are scalable, secure, compliant, and aligned with customer environments. The Technical Architect works closely with Implementation Consultants, Product, Engineering, Sales Engineering, and Customer Success to deliver successful outcomes across the customer lifecycle.

Key Responsibilities:

Solution & Technical Architecture

  • Design end-to-end solution architectures for customer implementations, from discovery through production rollout
  • Define integration patterns between interface.ai and:
    • Cloud telephony platforms (e.g., Twilio, RingCentral, Genesys)
    • Contact center, IVR, and call routing systems
    • Core banking systems
    • Digital banking platforms, CRM and contact center platforms
    • Identity, authentication, and security systems
    • Telephony and voice infrastructure, including:
  • Produce and review architecture artifacts including:
    • High-level and low-level design diagrams
    • Data flow and integration specifications
    • Security and deployment models
    • Design real-time and asynchronous voice workflows, including call flows, IVR logic, and conversational routing
  • Validate non-functional requirements including performance, scalability, reliability, and observability

Implementation & Delivery Support

  • Act as the technical lead on complex or strategic implementations
  • Partner with Professional Services delivery teams to:
    • Resolve architectural and integration challenges
    • Guide implementation best practices
    • Troubleshoot production and pre-production issues
  • Serve as the escalation point for technically complex customer issues

Pre-Sales & Transition Support

  • Support Sales Engineering during late-stage deals requiring deep architectural validation
  • Participate in technical discovery, architecture reviews, and security discussions with customer IT teams
  • Ensure smooth technical handoff from pre-sales to implementation

Cross-Functional Collaboration

  • Collaborate with Product and Engineering to:
    • Communicate customer architectural needs and constraints
    • Influence product enhancements based on implementation learnings
  • Work with Customer Success to support post-go-live optimization and expansion use case

Required Qualifications:

  • 8+ years of experience in solution architecture, implementation engineering, or technical consulting
  • Strong experience designing and delivering enterprise SaaS implementations
  • Deep knowledge of:
    • Cloud architectures (AWS preferred)
    • REST APIs, webhooks, and event-driven integrations
    • Enterprise authentication and authorization models
  • Experience working with regulated or security-conscious customers (financial services preferred)
  • Experience integrating SaaS platforms with telephony, contact center, or communications infrastructure (voice, SMS, IVR)
  • Ability to translate complex technical concepts to non-technical stakeholders

Preferred Qualifications

  • Experience working with banks, credit unions, fintech's, or financial services vendors
  • Hands-on experience with cloud telephony platforms such as Twilio, Amazon Connect, or similar CPaaS / CCaaS solutions
  • Exposure to AI/ML-powered platforms, conversational AI, or data-driven applications
  • Background in Professional Services, consulting firms, or system integrators
  • Familiarity with core banking or digital banking platforms
What Success Looks Like:
  • Successful delivery of customer architectures that meet functional and non-functional requirements
  • Reduction in implementation risk and post-go-live escalations
  • High customer satisfaction and confidence in technical solutioning
  • Strong partnership with Professional Services, Product, and Engineering teams

Compensation:

  • Salary is expected to be between $150– $178k, plus performance bonus . Exact compensation may vary based on skills and location.

Benefits

  • 💡 100% paid health, dental & vision care
  • 💰 401(k) match & financial wellness perks
  • 🌴 Discretionary PTO + paid parental leave
  • 🧠 Mental health, wellness & family benefits
  • 🚀 A mission-driven team shaping the future of banking

At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not  discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.

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