Director of Inside Sales

We are everywhere that matters. Close to you. Close to your loved ones.  When it comes to money remittance services, Intermex International Money Express is a leader you can trust. With a state-of-the-art system, and a network of more than 55,000 payer locations, the company offers services in all 50 U.S. states and in 17 Latin American countries and Africa.  More importantly Intermex is a growing organization and is searching for EXTRAORDINARY TALENT to assist in the supervision of our Agent Development Sales Team. 

This role is ideal for an Inside Sales Leader who enjoy working in a fast paced multi-national team, enjoy selling, are achievement-oriented and believe in performance rewards for exceeding sales goals through strong collaboration with partners and internal stakeholders.  The ideal candidate is success-driven, fast-paced, and works well in a diverse team and enjoys a dynamic and changing environment. 

Position Summary: 

The Director of Inside Sales is responsible for driving sales goals of 36 Inside Sales Representatives and maximizing transaction quality and volume by supporting the External Sales Team through the management of the Agent Development Team.  Candidate will possess 8 + years of previous experience in Telemarketing Sales and / or related field. 

Responsible for the administration and execution of Company plans, policies and procedures, and will be responsible for developing and achieving specific service goals and operational objectives, targets and quotas.  The successful candidate will understand how to maximize store sales, manage agent attrition, while improving service quality.  Key to the role is an ability and willingness to use performance management processes to lead the Agent Development Sales Team. 

Requirements: 

• Support our agents by partnering with marketing team in executing campaign plans through communication, digital, and advertising strategies 
• Participates with business unit leadership to develop and execute sales strategy to meet business objectives. 
• Maintains an awareness of market behavior and competitive trends in designated market to anticipate changing customer needs; proactively manages customer base. 
• Lead 36 Inside Sales Representatives in Miami HQ and offshore. 
• Communicate and interact with all project stakeholders including all levels of users and senior management  

Qualifications: 

• 8 + years of proven sales experience, with 3 + year minimum in Outbound and Inbound Phones Sales and minimum of 3 years People Management experience.  
• Proven Telesales Management Experience 
• Ambitious, Energetic, Confident, with a Strong Work Ethic 
• Bilingual Skills required: English and Spanish 

Competitive Benefits Package: 

• Medical, Dental and Vision Insurance 
• Group Life insurance and AD&D Insurance 
• Long Term Disability Insurance 
• 401(k) Plan 
• PTO (Paid Time Off) 

Intermex International Money Express provides electronic money remittance services in Latin America and Africa. 

www.intermexonline.com 

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Intermex Wire Transfer LLC. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

When accepting employment with Intermex Wire Transfer LLC., you authorize Intermex to conduct a background check as part of the hiring process. This includes a review of your criminal history, education, and employment history. You have the right to receive a copy of the background check report if you request it. This authorization is in accordance with the Fair Credit Reporting Act.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Intermex Wire Transfer LLC. makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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