Acorn Health is driving autism therapy forward with our careful combination of ABA best practices and our pioneering next practices. Acorn Health is a standard-setting family of ABA treatment providers. We believe the best employees want to work with companies who share their beliefs, and that is true for families who entrust us with children they love. Every day and every interaction, we strive to demonstrate our Five Core Values.

• Authenticity: We present our true, consistent Everyone hungers for genuine connections.
• Accountability: We keep our promises, and can be trusted with the life and future of a
• Teamwork: The best outcomes are produced by people who collaborate with
• Growth: We know the needs of children and their families are unique and ever-changing.
• Hustle: In autism care and treatment, time is always of the We do things now.

Job Summary:

The Telehealth Center Lead is responsible for the direct leadership, supervision, and development of the telehealth clinical team, ensuring consistent, high-quality ABA service delivery through virtual care models. This role serves as the primary people leader for Telehealth BCBAs and remote clinical staff, providing coaching, performance management, operational oversight, and clinical support to ensure staff success and strong client outcomes.

The Telehealth Center Lead partners closely with the National Director of Growth and other organizational leaders to execute established telehealth strategy, ensure alignment with company standards, and support seamless collaboration between telehealth and center-based teams.

Duties/Responsibilities:

People Leadership & Team Management

• Serve as the direct supervisor and people leader for Telehealth BCBAs and assigned remote clinical staff.
• Own day-to-day performance accountability for Telehealth BCBAs, including monitoring and managing pod size, supervisory hours, billable productivity, documentation compliance, and service delivery standards, and addressing performance concerns through coaching and formal performance management processes when necessary.
• Provide ongoing coaching, mentorship, and clinical leadership to support staff performance, engagement, and professional growth.
• Complete annual performance evaluations, regular check-ins, and performance improvement planning as needed.
• Address employee relations matter in collaboration with Human Resources, ensuring fair, ethical, and timely resolution.
• Support recruitment, interviewing, onboarding, and training of telehealth clinical staff in alignment with company culture and expectations.
• Foster a supportive, accountable, and collaborative virtual team
• Partner with center-based Clinical Directors and operational leaders to ensure smooth collaboration between telehealth and in-center teams.
• Coordinate with Admissions, Billing, Payroll, Finance, and HR to support telehealth-specific workflows, compliance, and documentation.
• Support implementation of telehealth initiatives and process improvements as directed by organizational leadership.
• Maintain awareness of payer, regulatory, and compliance requirements related to telehealth service delivery.

Clinical Oversight & Quality Execution

• Oversee day-to-day telehealth clinical operations, including caseload oversight, scheduling support, and service delivery coordination.
• Ensure telehealth services are delivered in accordance with Acorn Health clinical standards, policies, and ethical guidelines.
• Monitor treatment effectiveness by reviewing behavioral data and clinical documentation, collaborating with BCBAs to address gaps and refine interventions.
• Ensure treatment plans are implemented effectively in telehealth settings with appropriate caregiver involvement and follow-through.
• Support consistent application of evidence-based ABA practices across all telehealth
• Lead and facilitate virtual training for Telehealth BCBAs, Behavior Technicians, BCaBAs, and caregivers as appropriate.
• Support staff competency development in telehealth-specific clinical skills, supervision models, and family engagement practices.
• Identify learning needs and partner with leadership to ensure staff have access to appropriate tools, resources, and training.

Telehealth Responsibilities

• Utilize telehealth platforms to conduct assessments, supervision, and client sessions in adherence to telehealth best practices.
• Adapt ABA strategies and interventions for virtual implementation, ensuring that services remain effective and engaging for clients and families.
• Train and support Behavior Technicians, BCaBAs, and caregivers in remote intervention techniques and behavior management strategies.
• Troubleshoot technical issues that may arise during virtual sessions and ensure smooth connectivity and engagement.
• Ensure compliance with telehealth-specific regulations, including privacy and security measures (e.g., HIPAA compliance for remote sessions).
• Stay current with telehealth advancements and best practices in ABA to continuously enhance service delivery.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Time Allocation & Role Focus

The Telehealth Center Lead role is intentionally structured to balance direct clinical work with BCBA leadership and support responsibilities. This balance ensures that the Telehealth Center Lead remains clinically connected while prioritizing staff support, quality execution, and team performance.

• Maintains a clinical caseload as part of the role, including an average caseload of approximately 8 clients, a pod of approximately 120 authorized hours, and an average of 20 billable hours per week, while prioritizing staff supervision, coaching, and operational leadership responsibilities.
• Dedicated weekly time to BCBA support and people leadership, including staff supervision, coaching, performance management, training, collaboration with center-based teams, and day-to-day telehealth operational oversight.

Knowledge, Skills & Abilities:

• Sensitivity in working with an ethnically, linguistically, culturally, and economically diverse population of children.
• Ability to remain calm and neutral in challenging situations with
• Flexibility to work independently with clients in addition to working as a part of the larger
• Excellent verbal and written communication
• Excellent interpersonal and conflict resolution
• Demonstrate strong organizational skills, be detail-oriented, prepare reports and reliably develop timely correspondence related to work according to agency standards.
• Strong knowledge at using telehealth technology and platforms to engage clients, deliver assessments, and oversee treatment plans remotely.
• Ability to act with integrity, professionalism, and
• Strong technical proficiency to navigate telehealth tools, troubleshoot issues, and train staff and families remotely.
• Ability to adapt treatment strategies to a virtual environment while maintaining high engagement and clinical effectiveness.
• Strong knowledge and understanding of behavior analytic

Education and Experience:

• Possess a minimum of a Master’s degree in Applied Behavior Analysis (ABA) or a related
• Board Certified Behavior Analyst (BCBA) in good standing with the Behavior Analyst Certification Board (BACB) preferred
• Professional license as applicable by
• Must have a minimum of 3 years’ experience practicing as a BCBA
• Experience serving in a leadership/management role for an ABA provider
• Experience managing teams, projects, and meetings highly
• Experience working with multiple funding sources
• A history of work with children, adolescents, young adults, and/or families both in clinical
• settings and in the client homes is Specific training/experience in developmental
• disabilities and Autism Spectrum Disorders is highly
• Experience managing and having full ownership of business
• Proficiency with ABA Data Collection and Practice Management systems such as Central Reach highly preferred
• Previous experience with providing services in a telehealth
• Experience with staff training and direct employee
• Solid understanding of web metrics, digital analytics, with the ability to generate, analyze and interpret data.
• Experience working with children, adolescents, young adults, and/or families both in clinical settings and in client homes is essential. Specific training/experience in developmental disabilities and Autism Spectrum Disorders is preferred.
• Experience delivering ABA services via telehealth and familiarity with telehealth platforms (e.g., Zoom, Microsoft Teams, or HIPAA-compliant software).
• Experience in coaching caregivers remotely to implement behavior intervention plans

Physical Requirements:

• Remain in a stationary position: More than 2/3
• Traverse or move around work location: none
• Operate or use department specific equipment: none
• Ascend/Descend equipment or ladder: none
• Constantly position self to accomplish the Essential Functions of the role: More than 2/3
• Receive and communicate information and ideas for understanding: More than 2/3
• Transport, position, and/or exert force: none

The above statements are intended to describe the general nature and level of work being performed by employees in this classification.

 

Acorn Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sec (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship or immigration status, veteran status, genetic information, height, weight, hair or hairstyle, familial status, marital status, or any other protected status covered by applicable federal, state, or local law.