Associate

Key Responsibilities

• Process data work as assigned through resolving discrepancies, tagging or capturing by using standard procedures and/or returning incomplete documents to the team leader for resolution.
• Maintain data work requirements by following data program techniques, procedures as well as meeting and maintaining the required quality threshold.
• Verify entered data by reviewing, correcting, deleting, or reentering data; purging files to eliminate duplication of data.
• Write detailed top-tier original content that demonstrates great creativity and an excellent grasp of English grammar and comprehension
• Evaluate, edit, and improve the quality of AI-generated writing as well as that from humans-in-the-loop.
• Rate the quality of AI-generated content on rubrics such as grammar, brevity, and correctness
• Contribute to team effort by accomplishing related results as needed.
• Performs other work as required or assigned

Minimum Qualifications

• Have at least a diploma in Business, Management, Education or English & Literature. A degree will be an added advantage.
• Fluency in English at C1/C2 level. Excellent English grammar and comprehension.
• A critical eye and the ability to clearly explain the strengths and weaknesses of a given piece of text
• Excellent sense of writing style
• Excellent written and oral communication skills.
• Comfort using Internet search engines like Google or Bing.  
• Familiarity with software like MS Office, and comfortable adapting to and learning new software and web applications
• Sense of urgency and time-management skills.
• Ability to /interest in communicating effectively with people from diverse backgrounds and cultures.
• Experience in GenAI is an added advantage
• Have completed a Bachelor's degree r higher in English or Literature

Preferred Qualifications:

• At least 2 years of experience in a creative writing role is an added advantage.
• Strong critical thinking, reasoning, and exceptional problem-solving skills.
• Demonstrable ability to perform well in a rapidly changing and extremely global team.
• Excellent attention to details
• Passion for our mission of ensuring a world-class support experience for our community and customers.
• Experience as an editor is an added advantage