Business Process Lead

Job title:	Business Process Lead  (Internal Only)
Department:	Business Process Team	Terms of employment:	Full-Time, Salary
Reports to:	Head of Manufacturing	Salary:	$88,417/annum CAD
Location:	Etobicoke, ON	Application deadline:	11:59pm EST on Wednesday, May 21, 2025

The Role: Business Process Lead

 

The Business Process Lead works with the team that supports ERP system and internal business processes. They support Lush Manu in achieving successful planned production, capacity planning and inventory management through optimization, process improvement and the implementation of effective systems.

The Business Process Lead works cross-functionally to ensure that system configuration and set up satisfies all manufacturing needs. They draw from cost accounting, capacity planning, forecasting staffing requirements, and other business needs to prioritise process effectiveness. They support the successful change management of new processes, systems, and workflows.

As the Business Process Lead, you bring Lush’s Leadership Practices into all elements of your business: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

 

What you do (Responsibilities):

Reporting to the Head of Manufacturing, the Business Process Lead will undertake the following responsibilities:

• Lead the Business Process team to streamline and optimize existing business systems including but not limited to inventory management, production planning, labour scheduling, and workforce planning
• Allocate team resources effectively across projects to ensure optimal workload distribution and project success
• Focuses on the strategic design, improvement, and execution of end - to -end business processes by optimizing processes for efficiency, cost reduction, and effectiveness
• Collaborate with senior and global leaders to lead strategic inventory, production, and labour projects. Make recommendations on what systems and processes the business should prioritize
• Facilitates the execution of projects
• Regularly communicate results with stakeholders and collaborators, including data on stock and fulfillment
• Create and maintain a healthy team atmosphere to resolve issues positively and creatively
• Coach and develop team members to resolve operational issues and improve business processes as needed
• Actively address the team’s performance and co-create action plans to build skills, improve engagement as needed
• Design and develop routes in AX, monitor how product flows through the system and room while collecting analytics and bringing forward solutions for any observed challenges
• Connect and collaborate with demand planning, finance, IT, room managers and product development teams for cross functional project implementation and to ensure manufacturing needs are met
• Lead the team to execute strategies for process improvements of functional areas, including updating and implementing SOPs as required
• Train and support the manufacturing rooms on daily use of AX capacity planning as needed

 

Required:

• Current Lush employee
• 1+ years of experience as a Room Manager
• Excellent working knowledge of Microsoft AX
• Experience with inventory control and/or production planning
• Experience leading complex projects with multiple stakeholders
• Demonstrated proficiency using with Google Sheets, Docs, and Microsoft Excel
• Demonstrated ability to reduce costs/improve efficiency through process improvement
• Excellent strategic thinking skill and the ability to conceptualize solutions to complex problems
• Flexible to work occasional overtime 
• Time management and follow-up skills; highly organized and detail oriented

 

Preferred:

• Has held current role for a minimum of 1 year
• Experience in multiple Lush departments
• Experience leading formal training 
• Formal experience with Lean, Six Sigma, or other Continuous Improvement principles and programs

 

How to Apply: Submit an application form on the Colleague Center Internal Job Board

Questions? Email adeoliveira@lush.com 

 

Only select applicants will be contacted for an interview based on their qualifications

^{The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.}

_{At LUSH, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings. Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known.}

_{LUSH North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial jurisdiction.}

 

Best of luck on your job search, and don't forget to follow us to learn more!