Contract Junior Campaigns Coordinator/UFO

 

Job title:	Contract Jr. Logistics Campaign & UFO Coordinator (Internal Only)
Department:	Freight	Terms of employment:	Full-Time, 1-Year Contract, Hourly
Reports to:	Freight Manager	Starting Rate:	$22.21/hour
Location:	Toronto, ON	Application deadline:	12:00pm noon EST, Wednesday, May 21, 2025

 The Role: Contract Jr. Logistics Campaign & UFO Coordinator

Availability: Full-time with an ability to work mornings, evenings, and occasional weekends and holidays. 

Lush Global supports more than 250 retail stores in Canada and the USA, a mail-order business based in Vancouver, and manufacturing centers in both Vancouver and Toronto. 

Lush is known worldwide for our unique bath and beauty products, amazing skin and hair care, personalized customer service, environmental activism, and a fun & funky store atmosphere. We are dedicated to the practices of fair-trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through our Charity Pot Program. 

Reporting to the Freight MIT, the logistics specialist is responsible for effectively transporting materials to customers, ensuring service requirements are met while optimizing costs.  The role focuses on delivering and maintaining a high level of service to customers through proactive communication and providing transparency throughout the transportation process.  Working with the distribution team, you will participate in executing campaigns and UFO shipments, meeting shipping timelines.  As a Logistics Specialist, you bring LUSH’s Leadership Practices into all elements of your business: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

 

What You Do (Responsibilities):

• Manage final stages with outgoing UFO & Campaign requests, ensuring all pick and pack items are added and packaged properly.
• Selecting the appropriate carrier when shipping packages. Maintain communication on tracking information and delays to the UFO Logistics Coordinator and other stakeholders via Email.
• Liaising with distribution, Digital IC, and system support teams when needed.
• Manage shipping deadlines and provide accurate estimates/time frames for business unit send-outs and delays
• Coordinating the packaging and prepping of all products and orders.
• Identifying the ship via, and on-time delivery performance.
• Verifying address lists for CSV upload files.
• Processing and printing all shipping info/labels and customs documentation through UPS or other desired carriers
• Problem-solving short shipping deadlines, and timing of package arrivals to meet business needs, and following up on lost/late packages.
• Collaborate with the Campaign, UFO & IC teams to resolve problematic issues 

Administrative & Other Functions:

• Establish transportation SOPs to ensure shipments are compliant with the transportation SLA
• Execute the daily processing and posting of sales orders and waybills.
• Loading of all allocations and management of store back orders
• Print pick sheets for the picking team at the required times
• Support campaign & UFO initiatives 
• Provide meaningful commentary to customers and stakeholders relating to transportation results
• Attend strategic meetings as requested

Key Results:

• Work collaboratively with other areas of the business
• Proactively identifies solutions to potential problems to guarantee service level agreements are achieved
• Responsible for hitting key performance indicators (KPI), including delivery on time

 

Who you are (qualifications):

Required:

• Current Lush employee
• LUSH distribution experience required
• Proficient with Google Docs and any other Google apps
• Demonstrated ability to be proactive and resourceful when dealing with issues and challenges
• Demonstrated ability to work collaboratively and communicate effectively with others at all levels within the organization
• Demonstrated ability to operate in a fast-paced, high-pressure, and dynamic environment
• Proactive in research and self-development to provide best-in-class knowledge with industry standards and trends
• Excellent analytical, critical thinking, and troubleshooting skills
• Excellent oral and written communication skills
• Self-directed and driven to achieve desired results
• Service-oriented with keen attention to detail and diligent on follow-up
• Domestic and international travel is required

 

Preferred:

• Held current role for a minimum of 1 year 
• Proficient navigation and utilization of UPS, Canada Post, and FedEx with our shipping systems.
• Have a complete understanding of our Sales order process and support all aspects of sales orders.
• Direct experience working in supply chain, freight or transportation
• College diploma or University degree in Business, Logistics, and/or Supply Chain
• Knowledgeable in transportation laws and regulations
• Experience with all modes of transportation
• Proficient in project management, vendor evaluations, and process improvement
• Experience with ERP/TMS/WMS

 

How to Apply: Submit application found on the Colleague Center Internal Job Board

Need help? Email: adeoliveira@lush.com

 

Only select applicants will be considered for this opportunity based on our selection criteria

_{The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.}

_{At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings. We welcome diverse candidates to our recruitment process.  Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known.}

_{Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.}

 

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