Seasonal Dispatcher

 

Job Title:	Seasonal Dispatcher (Internal Only)
Department:	S&A Distribution Freight	Terms of employment:	Seasonal, Full-Time, Hourly
Reports to:	Victor Ali, Freight Manager	Rate:	$22.21/hour CAD
Location:	Etobicoke, ON	Submit Applications by:	11:59pm EST  on Sunday, October 12, 2025

 

The Role: Seasonal Dispatcher

Availability: Seasonal hourly, full-time with an ability to work mornings, evenings, overnight shifts and occasional weekends.

Reporting to the Freight Manager, the Seasonal Dispatcher is responsible for coordinating the shipping of orders from LUSH's distribution center. The role will be accountable to effectively communicate between internal and external stockholders to ensure on-time dispatch of orders while guaranteeing shipments adhere to LUSH's quality standards.  As a Seasonal Dispatcher, you bring LUSH's Leadership Practices into all elements of your business: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

What you do (responsibilities):

• Schedule the daily shipment pick-ups from all carriers
• Prepare and ensure the quality and accuracy of all shipping documents
• Support and coordinate with Distribution operations in creating the daily dispatch plan
• Visually inspect shipments to ensure compliance with transportation regulations and customer expectations
• Facilitate the daily dispatch plan, highlight any delays and provide alternative solutions
• Proactively communicate to customers and stakeholders of any changes, disruptions and delays in the dispatch process
• Act as the primary contact for all transportation providers relating to shipment pick-up and dock scheduling
• Obtain spot quotes for special shipments when required
• Process and audit transportation invoices to confirm accurate billing
• Utilize dispatch schedules to manage and control the warehouse loading docks
• Guarantee on-time dispatch of daily shipments
• Monitor the service level performance of transportation providers and escalate on-going issues to the Freight team
• Partner with the Freight team in establishing standard operating procedures when onboarding new transportation partners
• Conduct all interactions with customers and stakeholders in a professional manner
• Cultivate positive relationships and work collaboratively with other LUSH business units
• Ensure safe operations in the yard and dock area
• Direct vehicles to the appropriate loading docks
• When required, assist the Distribution teams with ad-hoc shipping inquiries
• Proactive in research and self-development to provide best-in-class knowledge with industry standards and trends
• Practice safe work and identify unsafe situations to the appropriate individuals
• Represent the ethics and culture of the Lush brand and follow all policies and procedures
• Occasional overtime and weekends are required

Who you are (qualifications):

Required:

• Current LUSH employee
• At least one year of direct experience working in distribution operations
• Experience with creating shipping documents such as BOLs and commercial invoices
• Proficient with MS Office Suite
• Experience with ERP/TMS/WMS
• Service orientated with keen attention to detail and diligent on follow-up
• Self-directed and driven to achieve desired results
• Demonstrated ability to be proactive and resourceful when dealing with issues and challenges
• Demonstrated ability to work collaboratively and communicate effectively with others
• Demonstrated ability to operate in a fast-paced, high-pressure and dynamic environment
• Excellent analytical, critical thinking and troubleshooting skills
• Excellent oral and written communication skills
• Reliable, consistent attendance, punctual and dependable
• Able to work morning, afternoon and overnight shifts and some holidays, overtime and weekends

Preferred:

• College diploma or University degree in Business, Logistics and/or Supply Chain
• Transportation of Dangerous Goods certified
• Previous experience as a Seasonal Dispatcher with Lush
• Knowledgeable in transportation laws and regulations
• At least one year of direct experience in freight/transportation
• Experience with all modes of transportation
• Experience working in a variety of rooms and departments within Lush
• Minimum of one year of dispatch experience

How to Apply: Submit an application form on the Colleague Centre Internal Job Board for reviewal

Have any questions? Email adeoliveira@lush.com

Only select applicants will be considered for this opportunity based on our selection criteria

_{The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.}

_{At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings. We welcome diverse candidates to our recruitment process.  Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known.} 

_{Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.}

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