Global Customer Success Enablement Lead

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We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones — creating opportunities for teams to do their best work together. Our virtual hiring and onboarding experience makes it easy to join us and start making an impact from anywhere. If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, apply below.

Job Overview:

We are seeking a high-energy, strategic Global Customer Success Enablement Lead with a track record for executing performance programs. In this role, you will act as a learning consultant, partnering with executives and stakeholders across matrix organizations to define and execute strategic learning programs. You will support growing global Customer Success teams, whose primary function is to help clients leverage products most effectively, recognize value through learning outcomes, and develop customers for life.

The successful candidate will demonstrate proficiency in speaking with and influencing leaders, analyzing data, and delivering high-impact presentations and facilitation. You will lead innovative programs with performance measurement for the global community, ensuring regional initiatives are tightly aligned with global programs.

Responsibilities:

• Enablement Strategy & Executive Consultation: Partner with global Customer Success Leadership (including Managers, Renewal Managers, and Professional Service Managers) to drive enablement strategy. Engage directly with leaders to understand the nuances of selling and consulting across different global regions.
• Program Development & Modern Modalities: Design, plan, implement, and evaluate programs to meet specific objectives and deliver desired outcomes. Create a learning vision that offers personalized learning in multiple modalities for ease of consumption and preferred learning styles, broken down by quarter.
• Global Collaboration & Localization: Collaborate with the Global Enablement team to leverage and localize existing programs, and pivot where necessary for the needs of your stakeholders. Act as a trusted advisor to the extended global enablement team and business leadership to assess skills and target performance improvements.
• Content Delivery & Coaching: Build dynamic, consumable content that achieves predefined learning objectives. Facilitate experiential learning experiences and provide 1:1 and 1:many coaching initiatives in order to scale enablement programs.
• Performance & Data-Driven Decision Making: Oversee and manage employee performance using data and analytics to guide decision-making, improve outcomes, and drive organizational success. Apply evaluation frameworks (such as the Kirkpatrick model) to assess the benefit of each program, update enablement dashboards (e.g., Asana, Jira) for tracking, and own a monthly Field Readiness Council.
• Cross-Functional Collaboration & Sponsorship: Establish a network of sponsors so that every enablement initiative has support and participation from the business in its planning, development, sign-off, and release. Liaise with cross-functional teams (including Marketing, Operations, HR, and Product) to ensure programs are relevant and timely.

Basic Qualifications:

• Enablement & CS Experience: 5+ years of professional experience in sales enablement, customer success enablement, or a related field, alongside 4+ years of experience in a Customer Success role and 2+ years of B2B SaaS experience with foundational HR or EdTech industry knowledge.
• Global Program Deployment: Experience designing, building, and deploying global enablement programs that apply to different global regions (including North America, Latam, and Europe)..
• Metrics & Measurement Tracking: Passionate and experienced in assessing, monitoring, and measuring the impact of enablement programs. Understanding of sales/CS performance metrics and best measurement approaches to drive high Net Promoter Scores (NPS) and successful learning assessments.
• Executive Presence: Strong customer-facing skills and experience partnering with C-level executives and stakeholders across matrix organizations to influence leaders and execute strategy.
• Execution & Prioritization: Proven record of driving innovative, creative concepts from strategy to execution with attention to detail. Ability to prioritize well, identify work based on importance and urgency, demonstrate good judgment, and show a mature demeanor when faced with challenges.

Compensation

• US-Z1: Bay Area
• US-Z2: NYC and Seattle Metro
• US-Z3: CA, WA, NY, NJ, CO, CT, DC, GA, IL, MA, MD, OR, RI, TX, VA
• US-Z4: AK, AZ, DE, FL, HI, ID, IN, IA, KS, KY, MI, MN, MO, MT, NC, NV, NH, OH, OK, PA, SC, TN, UT, VT, WI

About your skills

• Strategic Pricing & Monetization: You leverage data, experimentation, and customer insights to develop pricing and packaging strategies that drive sustainable revenue growth while balancing short- and long-term business objectives.

• Cross-Functional Leadership & Influence: You build trusted relationships across Product, Marketing, Analytics, Engineering, and Executive Leadership to align stakeholders, navigate ambiguity, and drive complex initiatives to completion.

• Analytical Problem Solving: You excel at identifying root causes, evaluating tradeoffs, and translating complex data into actionable recommendations that influence business decisions.

• People Leadership & Coaching: You develop talent through coaching, feedback, and mentorship while creating clarity, accountability, and growth opportunities for your team.

About this role

As a leader within Coursera + Udemy’s Consumer Monetization organization, you will help shape the future of pricing and packaging strategy across our consumer business. You will lead a small team while partnering across Product, Marketing, Analytics, and Engineering to drive high-impact monetization initiatives, including pricing optimization, experimentation, subscription growth, and the evolution of an integrated Coursera + Udemy monetization strategy. This role requires a unique combination of strategic thinking, analytical rigor, and operational excellence to influence key business decisions and deliver measurable revenue impact.

What you'll be doing

• Lead pricing strategy for Coursera + Udemy’s consumer business, with the objective of maximizing revenue across multiple product lines.

• Develop and execute experimentation roadmaps, scale learnings to improve conversion, revenue, and customer lifetime value.

• Contribute to development of pricing and packaging strategies for integrated Coursera + Udemy consumer offerings, helping shape the future monetization model of the combined organization.

• Partner closely with Product, Engineering, Analytics, Marketing, Strategy and Legal teams to identify opportunities, evaluate tradeoffs, and drive execution of complex cross-functional initiatives.

• Build business cases and executive-level recommendations to support strategic investment and monetization decisions.

• Monitor business performance, identify growth opportunities and risks, and proactively surface recommendations to leadership.

• Lead and develop a small team of pricing and monetization professionals through coaching, mentorship, prioritization, and performance management.

• Drive operational excellence by improving experimentation frameworks, decision-making processes, and monetization capabilities that scale across the organization.

What you'll have

• 8+ years of experience in Pricing, Monetization, Revenue Management, Growth Strategy, Product Strategy, Management Consulting, Investment Banking, or related analytical disciplines.

• Demonstrated success developing pricing, packaging, subscription, or monetization strategies that drive measurable business impact.

• Strong analytical capabilities, including experience using data to inform strategic decisions, evaluate experiments, and build business cases.

• Experience leading highly cross-functional initiatives involving Product, Engineering, Marketing, Analytics, and Executive stakeholders.

• Proven ability to influence senior leaders and communicate complex concepts clearly through written, verbal, and presentation formats.

• Experience managing and developing high-performing teams.

• Strong business acumen and ability to balance customer needs, commercial objectives, and operational constraints.

• Experience with subscription businesses, marketplaces, e-commerce, SaaS, digital consumer products, or education technology is preferred.

Posting Date: 7/14/2026
Application Window: We anticipate the application window will be open until July 28th, 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.

Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at recruting@coursera.org.