Domestic Admission Advisor

About IBU

International Business University (IBU) stands as Ontario’s first independent not-for-profit university. Having received Ministerial consent for full accreditation in 2020 and DLI approval in 2023, IBU is Ontario’s only not-for-profit independent University. Our foundation draws inspiration from the world’s most esteemed independent universities, creating a ‘next generation’ model characterized by innovation, agility, and responsiveness. IBU is focused on being a truly student-centric, industry-aligned university, executing the best practices of today to build the future talent relevance of tomorrow. IBU is committed to curricula and learning experiences that seamlessly blend rigorous academic preparation with practical skill development, reflecting emerging technologies, evolving societal needs, and the future demands of the global workforce.

Job Title: Domestic Admission Advisor

Term: Full-time, Indefinite (40 hours/week)

Department: Student Recruitment Team

Reports to: Director of Recruitment, Admissions & Partnerships.

Location: Toronto, Ontario

The Admissions Advisor for domestic students will join the Student Recruitment & Strategic Partnerships Team and report to the Director of Recruitment, Admissions & Partnerships. As the primary point of contact for prospective domestic undergraduate and graduate students, the role involves providing information about the university, its programs, and admissions processes. This role is critical to IBU’s student enrolment growth, involving lead management and direct engagement with potential domestic students throughout the recruitment process.

 

Key Accountabilities/ Duties

• Use excellent sales and customer service skills to promote the Bachelor of Commerce (BCOM) and Master's of Business Administration (MBA) programs to prospective students via phone, email, and text to secure enrollments.
• Guide prospective students using a consultative process through the admissions process, requirements, options with respect to financial aid, scholarships with the goal of determining if the program is a fit for their educational needs.
• Achieve daily efficiency metrics pertaining to lead follow up policy, daily call volume, new applications, and document collection along with achieving quarterly and yearly assigned enrollment targets.
• Build and manage an active pipeline of leads through personal outreach and generating referrals
• Support and participate in all conversion activities as well as public outreach to prospective students.
• Follow the departmental and management guidelines for lead management and moving leads through the different statuses in the CRM system and regularly audit the database to make sure that the student statuses align with their situation and progress.
• Report on the effectiveness of recruitment strategies, implementing improvements as required to ensure their accuracy and relevance to prospective students.
• Implement an email strategy designed to re-engage leads that have fallen to inactive statuses.
• Other related duties as required.

Required Qualifications and Skills:

• An undergraduate degree or equivalent combination of education and experience.
• A minimum of 3-5 years of sales experience in college/university student recruitment or related fields, with proven customer service expertise (phone sales/business development preferred).
• Knowledge of or experience with Ontario's higher education system and financial aid processes.
• Proficiency in French is considered an asset
• Strong critical thinking, decision-making, and problem-solving abilities.
• Proven goal orientation with demonstrated ability to meet and exceed sales targets.
• Strong communication and interpersonal skills, effectively interacting with parents, students, and university personnel.
• Ability to work evenings and weekends as required by business needs.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and experience with CRM systems is preferred.
• Excellent attention to detail and ability to manage multiple tasks and deadlines.

Application Process

To formally express your interest in this opportunity, please submit your resume and a brief cover letter to careers@ibu.ca. In your cover letter, please highlight your qualifications for the role and share what inspires you about the prospect of contributing to a rapidly scaling, purpose-driven organization. We look forward to reviewing your application. See our website www.ibu.ca for further information about this new and exciting opportunity.

To support the overall well-being and success of our employees, the organization provides a comprehensive total rewards package which includes:

• 100% employer paid extended Health & Dental benefits
• 24/7 access to Employee & Family Assistance Program and Virtual Healthcare
• Life, AD&D, and Long-Term Disability Insurance
• Competitive paid time off, starting at 3 weeks
• Tuition reimbursement
• Access to preferred corporate membership rates with GoodLife Fitness
• Engaging employee appreciation and community-building events throughout the year

 

This position is based in a hybrid work arrangement, with employees working on-site four (4) days per week and the option to work remotely one (1) day per week, based on business needs. Employees will be required to come on-site as needed and are expected to reside in Ontario and within a reasonable commuting distance of the office.

 

All applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process, artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

 

Vega/IBU values and embraces Diversity, Equality, Inclusion, and Accessibility as fundamental to our mission to educate students for career success in the business world today. Our desire is to ensure that our institution is a welcoming, inclusive, respectful, and safe environment for everyone. We are dedicated to fostering diversity and inclusivity within our community and are an equal-opportunity employer. We invite and encourage applications from all qualified individuals who would contribute to the further diversification of our Institution, including equity-deserving groups that are traditionally underrepresented in employment (Indigenous peoples, racialized persons, women, persons with disabilities, and 2SLGBTQQIPA+ persons). If you require an accommodation during the recruitment process, please contact Human Resources at humanresources@ibu.ca.