Cafe Shift Assistant
Position Title: Cafe Shift Assistant
Department: Edmonds Cafe
Location: On Site; International House, Berkeley
Reports To: Edmonds Cafe General Manager
Schedule: Part-time, 20 hours/week; Flexible hours that include early mornings, evenings, weekends, nights, and/or holidays
About this Position:
The Café Shift Assistant supports the day-to-day operations of Edmonds Café by providing consistent, high-quality customer service and ensuring café standards are upheld during each shift. This role is hands-on and service-focused, with responsibilities that include preparing coffee and beverages, assisting with food service, operating the point-of-sale system, maintaining a clean and safe workspace, and supporting opening and closing procedures. The Café Shift Assistant also helps guide and train student workers on shift, communicates important shift updates, and supports inventory and compliance needs to ensure smooth and efficient café operations.
Key Responsibilities:
50% Cafe Operations
- Deliver excellent customer service by engaging with guests and responding to customer needs
- Operate the point-of-sale system, follow drink recipes, and prepare menu items including artisanal coffee beverages, beer, wine, and food
- Maintain cleanliness of the café, service areas, and workstations, including completing closing duties at the end of each shift
- Follow Edmonds Café operational policies and procedures, including payment handling, safety, and security standards
- Comply with all local, state, and federal health and sanitation regulations
- Follow café liquor license requirements and policies related to beer and wine sales, service, and consumption
25% Team Leadership
- Assist with opening and closing duties as scheduled
- Support training and onboarding of student workers across coffee and beverage stations (including beer and wine service for those who are RBS certified)
- Provide day-to-day guidance and support to student workers during shifts in the absence of management
- Assist with coaching student workers on customer service expectations and café procedures
20% Inventory Support
- Monitor stock levels and assist with regular inventory counts
- Receive and unpack deliveries, reconcile items with invoices, and assist with organizing storeroom shelves
- Rotate products and follow FIFO (first-in, first-out) inventory practices
- Help maintain clean, organized, and safe storeroom areas
5% Administrative
- Communicating shift updates and notes to management as needed
Qualifications
- Maintain regular and reliable attendance and punctuality, with or without reasonable accommodation
- Strong customer service, interpersonal communication, and multitasking skills
- Experience with guest service standards, point-of-sale systems, and inventory processes preferred
- Ability to learn quickly in a fast-paced environment
- Ability to lift up to 30 pounds and stand for extended periods of time
International House is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
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