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Desktop Support Intern (Fall/September 2025, 8 Months)

Waterloo, Ontario - Canada

Who we are:

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
 
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
 
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Desktop Support Intern who will provide technical assistance within Geotab’s computer systems for staff onsite and remote, working with level 3 teams for specific technical activities and ensuring IT standards are followed in Geotab’s offices. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Desktop Support Intern your key area of responsibility will be resolving tickets through the Service Desk ticketing system while maintaining Geotab’s SLOs, while installing, moving, adding and changing systems related to workstations and cellphones. You will also be looking after software installation in Windows, ChromeOS, Ubuntu and Mac workstations, assisting with onboarding and offboarding of employees, which includes arranging and/or preparing equipment for shipping/receiving, communicating electronically (and in-person) with desktop users experiencing technical difficulties by troubleshooting and documenting problems, and maintaining office spaces within Geotab’s IT standards (monitors, peripherals, meeting rooms). More duties include tracking IT asset inventory, assisting in technical upgrading and maintaining of entire computer systems, maintaining meeting rooms and A/V equipment (large screens, projectors, televisions, etc.), and looking after user account administration (Google workspace). You will need to work closely with All of Geotab’s departments by providing support on IT systems.

To be successful in this role you will be a strong team-player with the ability to engage with all levels of the organization, have meticulous attention to detail, work well under pressure and respond to fast changing priorities and deadlines. Having an entrepreneurial mindset and being comfortable in a flat organization are also important. The successful candidate will be highly organized with acute analytical skills. Excellent verbal and written communication and able to manage projects through completion are necessities to prosper in this position. 

The opportunity:

  • 8-month work-term beginning September 2025.
  • Full-time, paid internship: Monday - Friday, 37.5hrs/week.
  • This is a daily, on-site position reporting to the Waterloo, ON office (137 Glasgow Street Kitchener)
  • Your first week at Geotab begins with 'GEO Launch' - a one-week Employee Orientation. Click here to learn more!
  • Learn more about the Geotab Campus Program here.

How you'll make an impact:

  • Assisting users on incident resolution to reduce downtime during service.
  • Work closely on cell phone management, devices, and laptops (including Windows, Macs, Linux, Chromebooks) and create documentation and participate in process improvements to deliver a more efficient service.
  • Assist with the setup and management of user accounts, including onboarding new employees, handling account access issues, and supporting offboarding processes. 
  • Participating in the test and implementation of Asset Management tools for the Service Operations team.
  • Participating in the test and implementation of an MDM tool for device administration and service operations. 
  • Assisting in security operations by patching OS and making sure Geotab’s systems comply with security standards.

What you'll bring to the role:

  • Post-Secondary Diploma/Degree or equivalent experience in Computer Science, IT, Engineering or a related field.
  • CompTIA A+ or ITIL certification or courses highly valued.
  • Previous experience in a similar IT support role, or technical internship is a plus! 
  • Strong problem-solving skills and the ability to learn quickly in a fast-paced environment.
  • Excellent communication and interpersonal skills with a customer-focused approach.
  • Ability to work independently and as part of a team, demonstrating strong organizational skills and attention to detail.
If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
 
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

How we work:

At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
 
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice. Click here to learn more about what happens with your personal data.

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Geotab’s Voluntary Self-Identification Survey

Geotab is committed to fair and equitable treatment for all, and fostering a culture that embraces diversity and inclusion throughout the hiring process and beyond. At Geotab, our unique company culture is built upon the value of “always do the right thing” which is embraced by employees around the world. As a global organization, we continuously seek ways in which we can support both our staff and our communities through programs and partnerships focused on empowering diversity and prioritizing inclusion. 

We invite you to complete this optional survey to help us evaluate our diversity and inclusion efforts. Submission of the information on this form is strictly voluntary. Opting not to participate will not impact your job application in any way. Information obtained will not be associated with your name or job application in any identifiable manner. This information will be kept secure and confidential and will be used solely to evaluate our diversity and inclusion efforts. The information collected in this survey is only available to HR staff and Geotab data scientists to view in aggregated data format and not on an individual basis. Your answer will be maintained confidential and not be seen by selecting officials or anyone else involved in making hiring decisions.

Note to USA Applicants: This is a separate survey from the EEO-1 Voluntary Self Identification Form used in the United States for compliance purposes. We feel that the options found in the mandated survey do not encompass the rich diversity of our applicants, and as such strive to provide additional responses that reflect the landscape more accurately.

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