New

AP Document Processing Assistant Manager

Mumbai, India

POSITION SUMMARY:

Responsible for the personnel and procedures that are involved in the timely execution of document imaging performed at Shared Services for associated IPG agencies in US and UK.

ESSENTIAL FUNCTIONS:

  • Implements & enhances processes and procedures directly affecting document imaging for Shared Services
  • Acting as a point of contact between imaging, AP teams, and technical or AI support teams to troubleshoot and streamline processes
  • Monitoring workflows for any delays or backlogs and ensuring overall process efficiency.
  • Addressing problems where AI processing is incomplete or incorrect, such as poorly scanned documents, and ensuring these are resolved quickly.
  • Responsible for all new hiring activities, training & development of personnel and ensuring proper staffing levels are maintained
  • Ensuring data is accurately captured and all issues are addressed in a timely manner
  • As required, aide/assist in the scanning & indexing of all imaged documents.
  • Manage recovery of images for client/internal audits
  • Grade & communicate annual performance reviews with Document Processing employees
  • Identify & correct possible quality related issues or mis-indexed images
  • Replace/maintain scanning machine related consumables as needed
  • Ensure work duties are appropriately allocated based on tenure/experience
  • Identify/implement procedural & technical efficiencies related to all production house & media images.
  • Assist Global Imaging team with identified enhancements & user acceptance testing as needed

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • Graduate
  • More than 8 years’ experience with AP/data entry
  • Experience using a document processing  is a must
  • Two years supervisory experience is required
  • Must have excellent problem solving skills
  • Microsoft Office/Outlook familiarity required

SHIFT SCHEDULE

7.30 p.m. to 4 a.m.

 

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