HR Shared Service Specialist II

Mumbai, India

POSITION SUMMARY:

Reporting to the HR Services Supervisors and/or Managers, the HR Specialist II is responsible for processing HR transactions and exceptions that are escalated from HR Specialist I.

This position is integral to the processing of end-to-end and specialized service transactions accurately and in compliance with company policies.

The HR Specialist II plays a key role in supporting critical HR initiatives that drive the overall effectiveness of the function. In doing so, they will focus their efforts within one of the following three areas:

  1. HR Operations emphasis - Facilitate onboarding processes, manage data integrity, ensure compliance, and provide support for various regional HR Shared Services operations.
  2. Compensation emphasis - Assist with the annual compensation review, manage ad hoc compensation requests, and process one-time payments along with other regional compensation services.
  3. Reporting and Mass Data emphasis -Generate human capital reports, manage mass uploads, and utilize established templates for efficient data management and processing.

ESSENTIAL FUNCTIONS:

  • Process a wide range of employee transactions within Workday and service a wide range of requests in BMC Helix, ensuring accuracy and adherence to service level agreements.
  • Manage and resolve exceptions and level 2 transactions, providing solutions to more complex employee inquiries and issues.
  • Provide guidance and support to Tier 1 Specialists, acting as a point of escalation for complex cases.
  • Collaborate with HR team members to identify and implement process improvements, aiming to enhance efficiency and employee experience.
  • Coordinate and execute Workday transactions related to HR operations, such as job changes, personnel changes, and position management.
  • Facilitate the onboarding process for new hires, ensuring all necessary paperwork is completed accurately and efficiently to promote a smooth and positive new joiner experience.
  • Maintain organized and up-to-date employee files, ensuring compliance with legal and internal requirements for data privacy and protection.
  • Conduct regular audits of HR processes and employee records to ensure compliance with company policies and identify areas for improvement.
  • Provide training and support to Tier 1 Specialists on HR operations procedures, enhancing their ability to address employee inquiries and transactions effectively.
  • Support development and maintenance of documentation and records, including knowledge of content related to areas of service emphasis and ensuring compliance with internal policies and audit requirements.
  • Systematically initiate and monitor the end-to-end execution of the annual compensation review process, ensuring alignment with company policies, standards, and targets.
  • Process a variety of compensation-related transactions, including salary adjustments, bonuses, and one-time payments, ensuring accuracy and compliance with established guidelines.
  • Respond to employee inquiries related to compensation, providing clear and accurate information to resolve issues and enhance employee understanding.
  • Maintain accurate records of compensation transactions and ensure proper documentation is in place for auditing purposes.
  • Collaborate with Tier 1 Specialists to address compensation-related inquiries and provide guidance on compensation policies and procedures.
  • Generate automated reports and dashboards to meet customer requests, interpreting customer needs and applying Workday knowledge to arrange and provide access to relevant insights.
  • Manage mass data uploads, including EIBs (Enterprise Interface Builders), ensuring proper execution and adherence to data integrity standards, while troubleshooting issues and utilizing knowledge of Workday back-end processes.
  • Respond to inquiries related to reporting and data management, providing timely and accurate information to both employees and HR team members.
  • Collaborate with business stakeholders, Agency HR, and other HR team members and other stakeholders to identify opportunities for process improvements in data management and reporting, enhancing overall efficiency.

EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS:

Essential:

    • 5+ years of demonstrable experience managing HR Operations (running the transaction/service-oriented aspects of HR) and relevant experience leading HR Operations or HR Shared Services.
    • Exhibit substantial project, program and process management skills.
    • Proficient in HCM and service management platforms, software, and applications.
    • Clear grasp and understanding of leading practices in HR and Shared Services operations.
    • Ability to multi-task in a fast-paced and changing environment.
    • Problem solving and critical thinking skills.
    • Ability to manage vendors including but not limited to Technology and Software vendors, Benefits Administrators and Providers, as needed to support center operations and ensure services are provided to the organization.
    • Strongly demonstrated verbal and written communication and presentation skills.

Desirable:

    • Experience effectively influencing and coaching team members.
    • Project management and change management experience.
    • Demonstrable experience performing complex reporting and analysis.

 

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