Operations Manager

InterSystems HealthShare is the premier health interoperability and innovation platform, providing unique solutions for today's widely distributed healthcare in which a single patient may connect to many providers at many locations using many different information systems. We combine and unify data from thousands of sources — electronic health records, social determinants, claims processors, public health, IoT devices, patient self-care and outcomes measures — onto a flexible and powerful data platform, and we deliver a wide variety of clinical and operational solutions to providers, public health systems, state and national health organizations, health information exchanges, and development partners in the US and internationally.

We are looking for an Operations Manager to run the day-to-day machinery that keeps our cross-portfolio program work on track.

About the Role

This role reports to the Manager, Cross Portfolio Program and Operations Management, alongside a Senior Technical Program Manager and a Consumability and Usability Product Analyst.

This is not a senior leadership role, and it isn't meant to be. Program management and consumability set direction and dig into hard problems; this role makes sure the operating rhythm that supports that work actually runs — on schedule, with accurate data, and without depending on any one person's memory. If the portfolio has a planning cycle, a reporting cadence, or a set of dashboards leadership relies on, this is the person keeping them accurate, on time, and easy to trust.

You'll work closely with product managers, the Senior Technical Program Manager, and the Consumability and Usability Product Analyst day to day, but you own the machinery, not the strategy: the calendar, the templates, the dashboards, the intake process, the vendor and tooling logistics. Done well, this role is largely invisible — things simply happen on time and the numbers are always right.

What You'll Own

• Portfolio reporting and metrics. Build and maintain the dashboards and reports that give leadership and product managers a reliable, current view of portfolio status, and make sure the underlying data stays accurate rather than going stale between reporting cycles.
• Operating cadence. Own the mechanics of the portfolio's recurring rhythm — planning cycles, roadmap reviews, intake and prioritization forums — including scheduling, agendas, templates, and follow-through on action items, so the rhythm runs reliably regardless of who's out that week.
• Tooling and process administration. Administer the day-to-day configuration of Jira, Confluence, and related systems for the cross-portfolio team: workflows, templates, permissions, and the general hygiene that keeps the tools usable rather than cluttered.
• Cross-functional coordination. Be a reliable point of contact for product managers and other functions on operational questions — where something lives, who owns what, what the current process is — and route anything that needs a decision to the right person quickly.
• Vendor and budget support. Support the team's vendor and partner logistics — tracking contracts, renewals, and invoices, and coordinating with procurement and finance as needed. This role supports vendor relationships; it does not own vendor strategy.
• Process documentation. Keep the team's process documentation current and findable, so the way the portfolio operates is written down somewhere real rather than living in a few people's heads.

What We're Looking For

• 3–5 years of experience in operations, program coordination, product operations, or a similar role. This is not a senior-level position, and we are not looking for extensive leadership experience — we're looking for someone organized, dependable, and eager to grow into more scope over time.
• Healthcare IT experience is a plus but not required for this role.
• Strong organizational skills and comfort owning recurring processes end to end, from scheduling through follow-up.
• Comfort working with data: building and maintaining reports or dashboards, and noticing when something looks off.
• Working knowledge of Jira and Confluence, or similar project and knowledge-management tools; comfort administering tools, not just using them.
• Clear, professional written and verbal communication — this role is a frequent point of contact for people across the organization.
• Ability to manage multiple recurring workstreams at once without letting any of them slip.
• A proactive, detail-oriented approach: comfortable flagging a problem or a gap before being asked to.

Education

• BS in a business, technical, or related field, or comparable experience, required.

Tools You'll Work With

Jira, Confluence, and Microsoft productivity applications, plus a reporting/BI tool such as Power BI or Tableau for portfolio dashboards. Prior hands-on experience with a specific tool is a plus, not a requirement — a fast learner with strong tool instincts will do well here.

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.

 

AI Disclaimer

InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information).  InterSystems’ approach to AI is guided by the InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.

Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience.  AI tools and third-party transcription services must not be used during interviews or assessments.

Please note that the use of wearable technology, including any AI-related tools or other technology-connected devices (such as META or Google smart glasses and/or wearables, and/or any similar devices), is strictly prohibited during the interview and screening process with InterSystems.  Any applicant who requires a wearable device or any type of technology support during the interview process as a reasonable accommodation under the ADA or applicable state or country laws and regulations must contact the InterSystems Human Resources Department prior to attending or participating in any interview or screening process.