Program Manager

The Program Manager is a senior implementation role responsible for successful delivery of implementation projects using the InterSystems implementation methodology.  The Program Manager maintains a senior relationship between InterSystems and the customer throughout the project implementation cycle.  He or she will ensure appropriate project/program governance and facilitate stakeholder management on customer and ISC side through steering committee operating mechanisms. The Program Manager will be the escalation point for customers, InterSystems and Implementation partners for implementation activity.

The Program Manager will oversee the work of Project Managers and Project team during implementations and reports to the Implementation Director.

Key Responsibilities –  

• Be the ambassador to the customers for whom the solution is being implemented and be the escalation point between the customer and the Implementation Director. 
• Oversee and manage multiple projects at the same time
• Provide leadership and guidance to the project team and use influential and persuasive skills to mobilize internal and external resource to achieve the necessary results
• Lead the estimation and development of Professional Services proposals, collaborating with technical and delivery teams to define scope, resource requirements, timelines, assumptions, and pricing.
• Manage the Project and the processes therein – including the definition and on-going monitoring of the Project Implementation Document or Charter
  • Define the project scope, goals and deliverables in collaboration with senior management and stakeholders
  • Lead the Project Implementation Plan design
  • Define the resource plan
  • Manage the Project Plan execution
  • Manage the customer success
  • Manage the Communications Plan and Project Governance execution.
• Carry out the management and escalation of risks and issues
• Manage the project budget
• Ensure that the project team members are aware of and remain compliant with all the relevant procedures and policies
• Manage implementation partners hired for projects
• Proactively manage changes in project scope throughout the project
• Planning for risk and developing mitigation strategies
• Recognizing areas for internal improvement and developing plans for implementing them
• Ensure appropriate communication between the members of the project team and report on project progress and other project specific information to stakeholders
• Work proactively and collaboratively with other team members to achieve team goals and establish a culture of success and learning within the team
• Other duties may be directed by the company from time to time

Experience Required –

• 10 + years of Project or Program Management experience
• Experience delivering complex integrated Healthcare solutions in a customer facing role
• An extensive track record of managing and implementing large ERP/HIS projects.
• A strong background and understanding of healthcare activities; the ability to understand the needs of a successful healthcare/ hospital operation.
• Experience of full project lifecycle through initiation, execution, go-live and closure
• Experience managing resources, time tracking, budgets and forecasting
• Experience leading a diverse / multi-disciplined team
• Experience communicating across all levels of an organization

Experience Preferred –

• Knowledge and Experience with InterSystems technology, including IRIS and Health Connect

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.

AI Disclaimer

InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information).  InterSystems’ approach to AI is guided by the InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.

Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience.  AI tools and third-party transcription services must not be used during interviews or assessments.

Please note that the use of wearable technology, including any AI-related tools or other technology-connected devices (such as META or Google smart glasses and/or wearables, and/or any similar devices), is strictly prohibited during the interview and screening process with InterSystems.  Any applicant who requires a wearable device or any type of technology support during the interview process as a reasonable accommodation under the ADA or applicable state or country laws and regulations must contact the InterSystems Human Resources Department prior to attending or participating in any interview or screening process.