RN Care Manager (Bilingual)

Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us!

Are you passionate about making a real difference in the lives of patients with chronic kidney disease? As a bilingual RN Care Manager, you’ll empower members to manage their health, offering personalized support that helps slow disease progression and minimize the need for costly interventions. In this role, you’ll collaborate with healthcare providers, dialysis teams, and other professionals to create individualized care plans, educate patients, and coordinate their transitions to dialysis. Your work will primarily be telephonic, using motivational interviewing to engage patients in their care and reduce hospitalization risks. We're looking for empathetic, proactive problem-solvers with strong communication skills and the ability to adapt in a fast-paced environment. Join us in delivering high-quality care while contributing to program improvements and impactful initiatives. 

Note: This position is 100% remote, with multiple openings available! Candidates outside the Eastern Time zone must be willing to work Eastern Time hours. 

What you will do: 

• Collaborate with clinical and non-clinical staff and other members of the patient’s health care team to develop individualized interventions to meet the member’s current needs. 
• Communicate and coordinate with the member and appropriate members of the patient’s health care team in developing, executing, and reviewing results of care coordination efforts. 
• Utilize motivational interviewing techniques to influence members to engage in their own care. 
• Collaborate with providers and members to ensure an optimal and successful transition from chronic kidney disease to dialysis. 
• Partner closely with providers and dialysis clinics to identify and mitigate hospitalization and mortality risk for members. 
• Participate in quality improvement activities and project-based work including practice, clinic, and community-based education initiatives. 
• Evaluate program processes and make recommendations to management that will improve the effectiveness and efficiency of the program. 

What you will need: 

• Registered Nurse (RN) required with active unrestricted licensure in practicing state, with a willingness to obtain additional state licensures as needed; a clear and active Nurse Licensure Compact (NLC) is also required  
• Associate Degree in Nursing (ADN) required; Bachelor of Science in Nursing (BSN) preferred.  
• 2 to 5+ years of Nephrology Nursing and/or Case Management experience, with experience in a role related to patient education and/or case management preferred.
• Bilingual proficiency (Spanish) required.
• Must have knowledge of teaching-learning process, principles, and methods of adult education.  
• Proven understanding of renal and diabetes disease process and current management practices.  
• Familiarity with telehealth platforms and electronic health records (EHRs). 
• Demonstrated knowledge of healthcare regulations, including HIPAA, with a strong commitment to patient confidentiality and ethical care. 
• Excellent communication and interpersonal skills, with the ability to establish rapport and convey empathy over the phone, as well as proficiency with explaining complex medical information in simple terms 
• Empathetic and culturally competent, able to quickly build trust and maintain a patient-centered approach with diverse populations. 
• Ability to prioritize tasks, manage workload, and adapt to rapidly changing situations and patient needs.

Our mission is to reinvent healthcare to help patients live their best lives, and we proudly live our mission-driven values: 

- We care deeply about the people we serve. 
- We are better when we work together. 
- Humility is a source of our strength.  
- We bring joy to our work.
- We deliver on our promises. 

We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone's unique journey.  

Oh, and one more thing … a recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them. So, if you think you’d be a great fit, but don’t necessarily meet every single requirement on one of our job openings, please still apply. We’d love to consider your application!   

Come join us and help our patients live their best lives. Learn more at www.interwellhealth.com.

It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.