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Senior Epic Training Specialist - Clinical

Remote, United States

Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us!

We are seeking an experienced Epic Trainer with strong clinical expertise to join our Acumen Training team! Acumen, known for its advanced EHR and patient management solutions for chronic kidney disease, leverages the Acumen Epic Connect platform to drive value-based care through innovative tools and functionalities. The Senior Epic Training Specialist - Clinical delivers training and provides go-live support to providers and clinical staff on EpicCare Ambulatory and clinical workflows, including vascular access. This position requires expert knowledge of EpicCare Ambulatory and clinical workflows, along with a basic knowledge of Cadence/Prelude.  

What You’ll Do:  

  • Deliver engaging and impactful training experiences for end users, informed by learner feedback and assessment results.  
  • Evaluate clinical training program materials and documentation to ensure they remain accurate, effective, and aligned with current practices.  
  • Partner with trainers and analysts to share knowledge, stay updated on system changes and workflows, and improve training materials.  
  • Collaborate with Clinical Instructional Designer (Principal Trainer) and Analysts (stakeholders and subject matter experts) for knowledge sharing and continued education on system changes, core workflows, and best practices and for continuous improvement of training materials  
  • Assist in creating and updating documentation, training scripts, and training videos.  
  • Present upcoming changes/functionality in upgrade webinars.  
  • Support the post go-live Customer Success team with clinical optimization training for end users after go-live.  
  • Lead clinical workflow demonstrations for sales or other areas of the company as needed  

What You’ll Need: 

  • Bachelor’s degree is required; a clinical or healthcare degree is preferred.  
  • At least 5 years of related experience in healthcare training, including experience working in a physician office (or similar) setting interacting with providers and clinical staff
  • Maintains a basic knowledge of MST build and Epic training environments, Cadence/Prelude, Media Manager, Acumen Rounder, and regulatory programs.  
  • Maintains expert knowledge of EpicCare Ambulatory application with Epic Ambulatory training or support experience.  
  • Knowledgeable in training best practices, go-live support, medical terminology and physician office workflows/processes.   
  • Strong communication and presentation skills, with the ability to engage and motivate learners.   
  • Excellent organizational and time management skills, with a keen attention to detail.  
  • Exhibits diplomacy, patience, and attention to detail when conducting training with a wide range of customers, including management staff, medical assistants, nurses, mid-level providers (NP & PA), and physicians.  
  • Must be a critical/analytical thinker with the ability to troubleshoot workflow issues and lead workflow discussions  
  • Must be flexible and able to work non-standard business hours, including early mornings and evenings, to accommodate the training and go-live support schedule as required 
  • Ability to travel up to 10% as needed for onsite meetings and practice optimization visits 

Our mission is to reinvent healthcare to help patients live their best lives, and we proudly live our mission-driven values: 

- We care deeply about the people we serve. 
- We are better when we work together. 
- Humility is a source of our strength.  
- We bring joy to our work.
- We deliver on our promises. 

We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone's unique journey.  

Oh, and one more thing … a recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them. So, if you think you’d be a great fit, but don’t necessarily meet every single requirement on one of our job openings, please still apply. We’d love to consider your application!   

Come join us and help our patients live their best lives. Learn more at www.interwellhealth.com.

It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.

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