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Director, Epic Applications

Remote, United States

Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us!

The Director of Epic Applications provides operational leadership and strategic direction for the management, optimization, and continuous innovation of the Epic platform across Interwell Health’s enterprise and provider network. The Director is responsible for managing multiple Epic application teams and works closely with clinical, operational, and administrative stakeholders to ensure the Epic platform continues to meet organizational goals, regulatory requirements, and evolving user needs. The ideal candidate brings deep knowledge of Epic, proven leadership experience, and a strong commitment to enabling high-quality care and operational excellence through technology. 

The work you will do: 

Strategic Leadership 

  • Collaborate with executive leadership, operational stakeholders, and Epic to align system capabilities with organizational goals 
  • Lead the execution of the long-term strategy for Interwell’s Epic platform evolution, optimization, and alignment with organizational goals. 
  • Coordinate planning and execution for major Epic upgrades, new module adoptions, or platform extensions (e.g., CRM, population health, patient engagement, virtual practice).

Governance & Stakeholder Engagement 

  • Oversee and continuously refine Epic governance structures to ensure effective prioritization, transparency, and accountability. 
  • Foster strategic partnerships with clinical, financial, and operational leaders to ensure Epic supports business needs and workflow improvement. 
  • Represent the organization in Epic-related forums, conferences (e.g., UGM, XGM), and collaborative initiatives with other Epic clients.

Operational Excellence

  • Lead enterprise-wide Epic initiatives including major upgrades, module rollouts, and system optimizations. 
  • Ensure reliable, secure, and high-performing Epic operations through effective resource management and technology stewardship. 
  • Direct Epic application teams across clinical, access, population health, analytics, revenue cycle and specialty modules. 

People Leadership 

  • Lead, mentor, and develop a high-performing team of Epic leaders, managers, analysts, and support staff. 
  • Foster a culture of accountability, collaboration, innovation, and continuous learning across all Epic teams. 
  • Ensure talent planning, retention, and succession strategies are in place to support long-term Epic needs. 

Innovation & Optimization 

  • Champion the use of data, AI, automation, and personalization features within Epic to improve care delivery and operational efficiency. 
  • Drive end-user engagement through improved workflows, usability enhancements, and clinician/provider input. 
  • Lead optimization initiatives to reduce technical debt, streamline application portfolios, and improve ROI. 

Compliance & Risk Management 

  • Ensure Epic systems meet regulatory requirements (HIPAA, CMS, Joint Commission, etc.) and support organizational compliance and security frameworks. 
  • Partner with Information Security, Risk, and Compliance teams to proactively manage risks and ensure audit readiness. 

What you’ll need:

  • Bachelor’s degree in Healthcare Administration, Information Technology, Business, or related field. 
  • 10+ years of leadership experience in healthcare IT, including 5+ years overseeing Epic systems at an enterprise level. 
  • Deep knowledge of Epic systems and workflows, including experience with governance, lifecycle management, and optimization post go-live. 
  • Strong understanding of healthcare operations, clinical workflows, and revenue cycle processes. 
  • Proven experience managing large, complex teams and enterprise-wide projects. 
  • Excellent executive communication, stakeholder management, and change leadership skills. 
  • Familiarity with value-based care, population health, and digital health transformation strategies. 

Preferred: 

  • Master’s degree (e.g., MBA, MHA, MPH, MS in Health Informatics). 
  • Epic certification(s) in relevant modules. 
  • Experience in an academic medical center, integrated delivery network, or multi-hospital health system. 
  • Certifications such as PMP, CHCIO, or Lean Six Sigma are a plus. 

 

Our mission is to reinvent healthcare to help patients live their best lives, and we proudly live our mission-driven values: 

- We care deeply about the people we serve. 
- We are better when we work together. 
- Humility is a source of our strength.  
- We bring joy to our work.
- We deliver on our promises. 

We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone's unique journey.  

Oh, and one more thing … a recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them. So, if you think you’d be a great fit, but don’t necessarily meet every single requirement on one of our job openings, please still apply. We’d love to consider your application!   

Come join us and help our patients live their best lives. Learn more at www.interwellhealth.com.

It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.

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