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Director of Global Sales Operations

Remote, US

Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone.

Who We Are

Intradiem is a technology company on a mission to reinvent customer service through automation. 

What We Do

We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.

How We Work

We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.

Our Culture

We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities. 

Our Values

We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:

  • Servant’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
  • Craftsman’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).
  • Revolutionary Spirit—leaving the world a better place than it was when we found it, and doing things we would be proud to brag about to our grandchildren.

What this role will be doing:

  • Develop and implement strategic sales and revenue operations plans and initiatives to drive efficiency, productivity, and revenue growth.
  • Lead and manage the sales operations team, providing guidance, support, and professional development opportunities.
  • Define and implement sales processes, policies, and procedures to ensure consistent execution and alignment with business objectives.
  • Optimize the sales forecasting and pipeline management processes to accurately forecast sales revenue, identify trends and drive effective resource allocation.
  • Collaborate with the CRO to develop sales quotas, incentive programs, and compensation plans that drive sales performance and align with business goals. 
  • Establish and maintain sales performance dashboards, reports, and analytics to provide actionable insights and real-time visibility into sales performance and key metrics.
  • Drive the implementation and optimization of sales & marketing technology tools, such as CRM systems, sales analytics software, intent based ABM and sales enablement platforms.
  • Develop and execute sales analytics and data-driven strategies to identify trends, opportunities, and areas for improvement in sales performance.
  • Collaborate with marketing to ensure effective lead management processes, lead scoring, and alignment between marketing and sales activities. Create effective dashboards to be utilized in monthly Pipeline Council meetings.
  • Foster collaboration and alignment between sales, marketing, finance, and other cross-functional teams to drive coordinated and cohesive operations.
  • Stay updated on industry best practices, emerging trends, and technologies related to sales operations, and proactively recommend improvements and enhancements.
  • Lead change management initiatives and drive continuous improvement efforts to increase sales efficiency, effectiveness, and customer satisfaction.
  • Provide strategic guidance and insights to sales leadership on sales performance, revenue forecasting, and growth opportunities.
  • Conduct all business in accordance with Intradiem’s development and security policies and procedures.
  • All other duties as assigned.

What this role needs to succeed:

  • Bachelor's degree in Business Administration, Sales, or a related field. 
  • 11+ years of experience in sales operations, sales management, or a similar role, preferably in the technology/software industry. Actual experience in direct selling a plus.
  • Proven leadership experience, with the ability to lead and motivate a team to achieve targets and drive operational excellence.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and provide strategic insights and recommendations.
  • Extensive knowledge of sales processes, sales methodologies, and sales performance metrics.
  • Proficiency in sales analytics and reporting tools, CRM systems, and sales technology platforms.
  • Excellent project management and organizational skills, with the ability to manage multiple initiatives and priorities simultaneously.
  • Strong communication and interpersonal skills, with the ability to build effective relationships and collaborate with stakeholders at all levels.
  • Strategic mindset with the ability to think critically, identify opportunities, and drive process improvements.
  • Results-oriented with a focus on driving revenue growth, operational efficiency, and customer satisfaction.

Work Authorization and Equal Employment Opportunity  

Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding. Visa sponsorship is available for this position. 

Intradiem is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristics.

Work Authorization:
 
Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding. 

Intradiem is an equal-opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

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