Information Technology Technician
Turning Space into a Transportation Layer for Earth
Who We Are:
Eras of humanity can often be defined by a dominate transportation mode - horse drawn chariots, ocean going boats, or aircraft. These were spurred by a small group of people rigorously focused on building technology to achieve faster access to more of the world. We seek to usher in a new era of humanity defined by universal access to the whole globe free of borders and the presence of a routine way from space to Earth. To do this, we are building highly maneuverable re-entry vehicles that can loiter in orbit before precision landing back on Earth.
Position Overview:
We are looking for an Information Technology Technician with 3+ years of hands-on experience in a Windows Active Directory, Office 365, and Azure environment. The ideal candidate will have strong help-desk support skills and a customer-first mindset. A broad technical skill set is a must, with additional experience in GCC High environments, Linux, macOS, Open Stack, and networking being a significant plus.
Key Responsibilities:
- Provide end-user support and troubleshooting for hardware and software issues, primarily within Windows Active Directory, Office 365, and Azure environments.
- Administer, configure, and troubleshoot Windows Active Directory, Office 365, and Azure services.
- Respond to and resolve help-desk tickets, ensuring timely resolution and user satisfaction.
- Maintain and support user accounts, permissions, and system access within Active Directory and other related systems.
- Troubleshoot and resolve connectivity issues across the network, including VPN, DNS, and DHCP.
- Assist with the management and configuration of cloud environments, including Office 365, Microsoft Azure, and related platforms.
- Provide customer-facing technical support in a friendly and professional manner.
- Assist in the installation, configuration, and maintenance of Linux and Open Stack environments as needed.
- Monitor and maintain hardware, software, and network systems to ensure optimal performance and security.
- Create and update user documentation, knowledge base articles, and troubleshooting guides.
- Assist with the deployment and configuration of new hardware and software across the organization.
- Collaborate with other IT staff and departments to resolve complex issues and ensure efficient systems integration.
Required Qualifications:
- 3+ years of experience in an IT support or help-desk role with a focus on Windows Active Directory, Office 365, and Azure.
- Strong understanding and hands-on experience with Active Directory (including user/group management, policies, and permissions).
- Proficiency in troubleshooting and supporting Office 365 applications (Outlook, Teams, SharePoint, etc.) and related cloud services.
- Experience with Microsoft Azure services and tools.
- Exceptional customer service skills with the ability to communicate complex technical concepts clearly to non-technical users.
- Strong problem-solving skills and a proactive approach to issue resolution.
- Ability to handle multiple priorities and manage time effectively in a fast-paced environment.
Desired Qualifications:
- Experience working in GCC High environments.
- Experience with Linux operating systems, macOS and Open Stack technologies.
- Knowledge of networking protocols and concepts (TCP/IP, DNS, DHCP, VPN, etc.).
- Familiarity with other cloud platforms or technologies.
- CompTIA A+, Network+, or similar certifications.
Our office headquarters is located in Playa Vista, CA. This position requires in office presence.
The California annual base salary for this role is currently $32.00/hr.-$43.00/hr. Pay Grades are determined by role, level, location, and alignment with market data. Individual pay will be determined on a case-by-case basis and may vary based on the following considerations: interviews and an assessment of several factors that are unique to each candidate, job-related skills, relevant education and experience, certifications, abilities of the candidate and internal equity.
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