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Information Technology Operations Specialist

Playa Vista, California, United States

Turning Space into a Transportation Layer for Earth

Who We Are:

Eras of humanity can often be defined by a dominate transportation mode - horse drawn chariots, ocean going boats, or aircraft. These were spurred by a small group of people rigorously focused on building technology to achieve faster access to more of the world.  We seek to usher in a new era of humanity defined by universal access to the whole globe free of borders and the presence of a routine way from space to Earth. To do this, we are building highly maneuverable re-entry vehicles that can loiter in orbit before precision landing back on Earth. 

Position Overview:

We are looking for an Information Technology Technician with 3+ years of hands-on experience in a Windows Active Directory, Office 365, and Azure environment. The ideal candidate will have strong help-desk support skills and a customer-first mindset. A broad technical skill set is a must, with additional experience in GCC High environments, Linux, macOS, Open Stack, and networking being a significant plus. 

Key Responsibilities: 

  • Provide end-user support and troubleshooting for hardware and software issues, primarily within Windows Active Directory, Office 365, and Azure environments. 
  • Administer, configure, and troubleshoot Windows Active Directory, Office 365, and Azure services. 
  • Respond to and resolve help-desk tickets, ensuring timely resolution and user satisfaction. 
  • Maintain and support user accounts, permissions, and system access within Active Directory and other related systems. 
  • Troubleshoot and resolve connectivity issues across the network, including VPN, DNS, and DHCP. 
  • Assist with the management and configuration of cloud environments, including Office 365, Microsoft Azure, and related platforms. 
  • Provide customer-facing technical support in a friendly and professional manner. 
  • Assist in the installation, configuration, and maintenance of Linux and Open Stack environments as needed. 
  • Monitor and maintain hardware, software, and network systems to ensure optimal performance and security. 
  • Create and update user documentation, knowledge base articles, and troubleshooting guides. 
  • Assist with the deployment and configuration of new hardware and software across the organization. 
  • Collaborate with other IT staff and departments to resolve complex issues and ensure efficient systems integration. 

Required Qualifications: 

  • 3+ years of experience in an IT support or help-desk role with a focus on Windows Active Directory, Office 365, and Azure. 
  • Strong understanding and hands-on experience with Active Directory (including user/group management, policies, and permissions). 
  • Proficiency in troubleshooting and supporting Office 365 applications (Outlook, Teams, SharePoint, etc.) and related cloud services. 
  • Experience with Microsoft Azure services and tools. 
  • Exceptional customer service skills with the ability to communicate complex technical concepts clearly to non-technical users. 
  • Strong problem-solving skills and a proactive approach to issue resolution. 
  • Ability to handle multiple priorities and manage time effectively in a fast-paced environment. 

Desired Qualifications: 

  • Experience working in GCC High environments. 
  • Experience with Linux operating systems, macOS and Open Stack technologies. 
  • Knowledge of networking protocols and concepts (TCP/IP, DNS, DHCP, VPN, etc.). 
  • Familiarity with other cloud platforms or technologies. 
  • CompTIA A+, Network+, or similar certifications. 

 

Our office headquarters is located in Playa Vista, CA. This position requires in office presence.

 

The California annual base salary for this role is currently $77,000-$110,000.  Pay Grades are determined by role, level, location, and alignment with market data.  Individual pay will be determined on a case-by-case basis and may vary based on the following considerations: interviews and an assessment of several factors that are unique to each candidate, job-related skills, relevant education and experience, certifications, abilities of the candidate and internal equity. 

ITAR Compliance:
To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.  
 
Equal Employment Opportunity:
Inversion provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, gender identity, sexual orientation, national origin, veteran status, or disability.  
 
Inversion collects and processes personal data in accordance with applicable data protection laws.  If you are a US Job Applicant see the CCPA Privacy Policy Notice for further details.

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