Technical Support Analyst

 

InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 60 countries in industries such as banking, e-commerce, education and technology.

 

To support our continuous growth we are looking for a Bilingual Technical Support Analyst to join our team.

 

Some of the role's responsibilities include providing technical and functional support to clients worldwide through different channels such as email, tickets, and remote sessions (Teamviewer/Zoom/etc), checking clients' configurations, suggesting improvements and best practices to maximize the platform's efficiency, and working closely with the development and customer success teams to troubleshoot issues.

 

Do not hesitate to apply if you…

 

• are fluent in English and Spanish
• enjoy working with clients, providing top-level support
• think analytically
• have strong communication and troubleshooting skills
• have previous experience in technical support for software and/or infrastructure
• are tech-savvy

 

Having previous experience using InvGate products is a big plus!

 

We offer real opportunities for professional development, fully covered English classes, technical training both in-house and at educational centers, top-tier health insurance, a fixed amount for purchases in the food sector, reimbursement for remote work, and extended vacation and paternity leave.

 

Our office is located in Belgrano, CABA. This position is Hybrid for those residing in the AMBA region, requiring office attendance at least twice a week.