Senior Customer Success Representative

InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 50 countries in industries such as banking, e-commerce, education and technology.

We’re seeking a Senior Customer Success Representative for our European team. This is a unique opportunity to not only drive client success but also play a pivotal role in establishing and growing InvGate’s presence in the region.

What You’ll Do:

• Collaborate with clients to understand their business processes and tailor software solutions to meet their needs.
• Lead onboarding and implementation efforts, ensuring customers achieve maximum ROI from our products.
• Drive ongoing customer engagement by analyzing product usage data, identifying trends, and implementing strategies to promote deeper adoption and value realization.
• Serve as a trusted strategic advisor to stakeholders at all organizational levels, from end-users to executive leadership, ensuring alignment on goals and maximizing customer satisfaction.
• Build strong, lasting relationships with clients, becoming the go-to expert for their needs.
• Develop documentation, training, and best practices to enable seamless implementation and adoption.
• Partner with Product and Sales teams to align customer insights with our solutions.
• Lay the groundwork for a customer success function in Europe, establishing processes and strategies that will scale.

What We’re Looking For:

• Extensive experience in Customer Success, software implementation, or technical support, ideally in a leadership or foundational role.
• Familiarity with ITIL practices.
• Exceptional interpersonal and negotiation skills, with a proven ability to work across cultures.
• Proficiency in English and Spanish (50% of work involves English-speaking clients); additional European languages are a plus.
• A proactive, self-starter mindset with the ability to operate autonomously in a startup environment.
• Technical aptitude and the ability to deliver tailored solutions effectively.
• Flexibility to travel as needed.

Why This Role Matters:

You’ll be more than a Customer Success Representative – you’ll be a cornerstone of our growth in the region. This is an opportunity to shape the customer success strategy, build meaningful relationships, and leave a lasting legacy at InvGate.