Digital Customer Success

InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 50 countries in industries such as banking, e-commerce, education and technology.

We’re looking for a Digital Customer Success Representative to lead scalable, tech-enabled programs that drive product adoption, retention, and revenue growth across our low-touch customer segment. This role is critical to transforming how we deliver success at scale- leveraging automation, data, and lifecycle content to provide proactive, efficient, and value-driven experiences.

The ideal candidate is strategic, data-savvy, an excellent communicator, skilled at solving problems, and passionate about creating impact through digital engagement. They thrive in a fast-paced environment, are comfortable with continuous learning and iteration, and have a strong sense of ownership over customer outcomes. You’ll work cross-functionally with Support, Product, Marketing, and Revenue teams to turn insights into actions and touchpoints into results.

Key Responsibilities:

• Design and execute digital CS programs across the customer lifecycle: onboarding, adoption, value realization, and renewal.
• Own the strategy and performance of our low-touch segment, driving outcomes at scale with minimal manual effort.
• Analyze the full customer lifecycle and implement digital strategies to enhance experience and retention, as well as map key milestones and deliver automated touchpoints accordingly.
• Manage proactive and reactive customer communication across digital channels (email, chat, in-app).
• Identify friction points and deliver timely interventions to ensure success.
• Create, optimize, and manage automated customer journeys (emails, in-app messages, webinars, etc.) that educate, activate, and retain users.
• Develop and monitor customer health metrics and lifecycle KPIs using tools like HubSpot.
• Collaborate on building digital success playbooks, processes, and success benchmarks.
• Partner with Product and Marketing to continuously improve self-service resources and feature adoption.
• Contribute to Customer Success team OKRs, especially around retention, net revenue retention (NRR), and product usage.

Requirements

• 1–2 years in Customer Success, Lifecycle Marketing, Growth, or similar roles in a SaaS environment.
• Proven experience managing scaled or low-touch customer segments.
• Strong command of digital engagement tools (HubSpot, Intercom, Gainsight PX, Pendo, etc.).
• Data-driven and able to extract insights from usage data and health metrics to shape actions.
• Exceptional communication skills and project management ability.
• Strong customer empathy and ability to collaborate cross-functionally in a dynamic environment.
• Fluent in English and Spanish (written and verbal).

We offer real opportunities for professional development, fully covered English classes, technical training both in-house and at educational centers, top-tier health insurance, a fixed amount for purchases in the food sector, reimbursement for remote work, and extended vacation and paternity leave.

Our office is located in Belgrano, CABA. This position is Hybrid, requiring office attendance at least twice a week.