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Sr. Director of Executive Engagement & Customer Experience

College Park, Maryland, United States

About IonQ: 

IonQ, Inc. [NYSE: IONQ] is the world’s leading quantum platform and merchant supplier - delivering integrated quantum solutions across computing, networking, sensing, and security. IonQ’s newest generation of quantum computers, the IonQ Tempo, is the latest in a line of cutting-edge systems that have been helping customers and partners including Amazon Web Services, and AstraZeneca achieve 20x performance results and accelerate innovation in drug discovery, materials science, financial modeling, logistics, cybersecurity, and defense. In 2025, the company achieved 99.99% two-qubit gate fidelity, setting a world record in quantum computing performance.

Headquartered in College Park, Maryland, IonQ has operations in California, Colorado, Massachusetts, Tennessee, Washington, Italy, South Korea, Sweden, Switzerland, Canada, and the United Kingdom. Our quantum computing services are available through all major cloud providers, while we also meet the needs of networking and sensing customers across land, sea, air, and space. IonQ is making quantum platforms more accessible and impactful than ever before.  

Location: Remote or Hybrid (based near IonQ's US Headquarters in Washington DC/College Park, MD. 
Travel: Expect 40-50% travel per quarter (mostly local to DMV area), depending on seasonal priorities.
Job ID: 1550 

The Role: 

We are seeking a Sr. Director, Customer Engagement & Customer Experience to lead the company’s Executive Briefing Center (EBC) and customer engagement strategy—ensuring that every high-value customer interaction, both in-person and digital, delivers a cohesive, high-impact experience that drives strategic relationships, adoption, and advocacy.

This is a strategic and operational leadership role responsible for designing and scaling IonQ’s physical and experiential customer engagement model, anchored in our Executive Briefing Centers across College Park, Washington DC, Seattle, and future global locations.

Working at the intersection of product marketing, sales, customer success, field teams, and partnerships, this role serves as the architect and operator of IonQ’s customer experience, with a primary focus on delivering world-class executive engagements and translating those interactions into long-term customer value and market credibility.

The ideal candidate is both a strategic leader and hands-on builder—someone who can create exceptional in-person and executive-level experiences while building scalable programs that extend those engagements into broader customer storytelling, advocacy, and lifecycle engagement.

In this role, you will:

  • Build and scale a world-class Executive Briefing Center (EBC) program across IonQ’s global footprint.
  • Ensure that every executive and customer interaction delivers a differentiated, high-impact experience aligned to IonQ’s platform narrative.
  • Translate customer engagement into durable assets including customer stories, use cases, and advocacy programs that drive market momentum.

Responsibilities:

  • Own and operate IonQ’s Executive Briefing Center (EBC) program, including strategy, experience design, content, and execution across College Park, Washington DC, Seattle, and future locations.
  • Design and deliver high-impact executive briefings, customer visits, and strategic engagements tailored to enterprise, government, and partner audiences.
  • Partner with product marketing, sales, and leadership to craft compelling, customized briefing narratives that align to customer priorities and IonQ’s platform strategy.
  • Establish scalable processes and playbooks for EBC planning, execution, and follow-up, ensuring consistency and quality across all engagements.
  • Build and manage the pipeline of strategic customer visits and executive engagements, aligned to priority accounts and revenue opportunities.
  • Ensure physical environments, demos, and experiences reflect IonQ’s technical leadership and long-term vision.
  • Capture insights and outcomes from customer engagements and translate them into actionable feedback for product, marketing, and sales teams.
  • Lead the development of customer engagement and advocacy programs, including customer stories, case studies, testimonials, and reference programs.
  • Partner with product marketing and content teams to translate customer engagements into scalable storytelling assets that reinforce IonQ’s platform narrative.
  • Define and scale customer lifecycle engagement programs, including onboarding, education, and executive engagement models.
  • Align sales, customer success, and marketing teams around strategic account engagement and expansion initiatives.
  • Establish frameworks for customer referenceability and advocacy, enabling sales and marketing to leverage customer proof points effectively.
  • Define and track key metrics across EBC effectiveness, customer engagement, and advocacy impact, including influence on pipeline, deal progression, and expansion.
  • Implement dashboards and reporting to measure the effectiveness of customer programs and identify opportunities for optimization.
  • Partner with Marketing Ops, RevOps, and Customer Success Ops to ensure visibility into customer engagement performance and business impact.

Requirements:

  • 15+ years of experience in customer engagement, executive briefing programs, customer experience, or related leadership roles in enterprise B2B environments.
  • Proven experience building and operating Executive Briefing Centers (EBCs) or high-touch executive engagement programs.
  • Strong understanding of enterprise and government sales cycles, strategic account management, and executive stakeholder engagement.
  • Track record of designing and scaling customer storytelling and advocacy programs that drive credibility and revenue impact.
  • Experience working closely with product marketing, sales, and customer success teams to translate strategy into high-impact customer experiences.
  • Exceptional leadership and stakeholder management skills, with the ability to influence senior executives and cross-functional teams.
  • Strong ability to craft compelling narratives and experiences for technical and executive audiences.
  • Analytical mindset with experience defining and tracking customer engagement and program performance metrics.
  • Ability to translate high-level company strategy into structured, scalable customer engagement programs.
  • Comfortable operating in a fast-moving, high-growth environment with evolving priorities and ambiguity.
  • Strategic thinker who remains hands-on and execution-focused.
  • Highly organized, self-directed, and capable of driving alignment across distributed teams.


The approximate base salary range for this position is $169,869 - $221,514. The total compensation package includes base, bonus, equity, and a range of benefit options found on our career site.

Compensation will vary based on individual factors such as education, qualifications, and experience of the final candidate(s), specific office location, and calibration against relevant market data and internal team equity.  Posted base salary figures are subject to change as new market data becomes available. Our benefits include comprehensive medical, dental, and vision plans, matching 401K, unlimited PTO and paid holidays, parental/adoption leave, legal insurance, and a home technology stipend.  Details of participation in these benefit plans will be provided when a candidate receives an offer of employment. 

At IonQ, we believe in fair treatment, access, opportunity, and advancement for all while striving to identify and eliminate barriers. We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We are dedicated to creating an environment where individuals can feel welcomed, respected, supported, and valued.
 
We are committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, military or veteran status, or any other basis protected by law. We are proud to be an Equal Employment Opportunity employer.

US Technical Jobs. The position you are applying for will require access to technology that is subject to U.S. export control and government contract restrictions.  Employment with IonQ is contingent on either verifying “U.S. Person” (e.g., U.S. citizen, U.S. national, U.S. permanent resident, or lawfully admitted into the U.S. as a refugee or granted asylum) status for export controls and government contracts work, obtaining any necessary license, and/or confirming the availability of a license exception under U.S. export controls.  Please note that in the absence of confirming you are a U.S. Person for export control and government contracts work purposes, IonQ may choose not to apply for a license or decline to use a license exception (if available) for you to access export-controlled technology that may require authorization, and similarly, you may not qualify for government contracts work that requires U.S. Persons, and IonQ may decline to proceed with your application on those bases alone.  Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law.  

US Non-Technical Jobs. Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law.

If you are interested in being a part of our team and mission, we encourage you to apply! 


 

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