Senior Lab and Endpoint Support Analyst

Overview

Iovance Biotherapeutics is seeking Senior Lab and Endpoint Support Analyst to help ensure seamless, compliant device management and operational support for our lab infrastructure. This role is vital to both maintaining GxP compliance and enabling efficient endpoint/device operations. The successful candidate will bridge desktop and lab operations under the guidance of our endpoint engineer and collaborate with cross‑functional teams. This individual will also serve as the on-site owner of lab device asset management for lab manufacturing.

Essential Functions and Responsibilities

• Provide hands‑on support for lab devices, instrumentation, and endpoint systems, ensuring operational readiness and compliance with GxP regulations.
• Serve as on‑site presence for lab shifts: support troubleshooting, incident triage, preventive maintenance, and quick resolution of lab device issues.
• Create and upkeep of SOPs, documentation, SOP adherence, and maintenance of device validation records for audit readiness.
• Serve as the on-site SME of lab device asset management and all asset management on the lab manufacturing side, ensuring accurate tracking, lifecycle management, and audit readiness.
• Be the escalation point for the Operational issue in the Lab and be able to come in work as need be to support the shift duties if needed
• SME for Lab support team in configuration, deployment, patching, imaging, and lifecycle management of devices (laptops, desktops, lab PCs, specialized lab instruments).
• Manage device integrations: collaborate with engineers to roll out validated device builds, ensure correct configurations, security settings, and endpoint compliance.
• Collaborate with the desk side team to ensure that all devices and systems are up to date with the latest security patches, software updates, firmware, and best practices.
• Partner with Endpoint Engineering and/or Automation teams to identify process improvements and help automate manual desktop/lab support tasks.
• Own and manage Lab Print Services by overseeing configuration, operation, and support of Lab and manufacturing printing systems used across Iovance labs, ensuring accuracy, compliance and minimal downtime.
• Train and mentor junior level support staff on lab device protocols and endpoint management            best practices.
• Must adhere to Iovance Biotherapeutics’ core values, policies, procedures, and business ethics
• Perform miscellaneous IT duties as assigned.

General Responsibilities: 

• Develop and maintain technical documentation, including knowledge base articles and SOPs 
• Collaborate cross-functionality with IT, Security, Infrastructure and Application teams on IT projects 
• Evaluate and recommend emerging technologies to improve end user experience 
• Share and help to implement continuous improvement ideas  

Required Education, Skills, and Knowledge

• 8+ years of hands‑on IT support experience, especially with device endpoints (imaging, patching, builds) and lab device/instrument support.
• Strong understanding of device management tools (MDM, Intune, SCCM, etc.) and experience ensuring endpoint security and configuration compliance.
• Experience working in GxP / GMP / lab environments, understanding of regulatory requirements and validation documentation.
• Knowledge of instrument connectivity, USB drivers, vendor software, lab network security.
• Solid troubleshooting skills—hardware, software, networking—as applied to both typical desktops and specialized lab systems.
• MS365 admin understanding and have a good understanding of Network concepts
• Excellent communication skills, both written and verbal; ability to document configurations, incidents, and standard operating procedures.
• Ability to work across shifts / flexible schedule to provide lab coverage.

Preferred Education, Skills, and Knowledge

• ITIL foundations  
• Demonstrated knowledge in both wired and wireless network technologies
• Demonstrating excellent written, verbal and phone communications skills 
• Advanced troubleshooting and issue resolution skills.
• Excellent communication, customer service, and interpersonal skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Willing to work overtime and weekends when needed
• Ability to make independent judgment calls to resolve urgent and critical matters
• Can-do attitude, defaulting to “yes, we will figure out a way”
• Automation or scripting experience (PowerShell, Bash, or similar) for device deployment or maintenance tasks.
• Previous experience in biotech / manufacturing / lab operations. 

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made upon request to enable individuals to perform essential functions. Please contact Human Resources to request accommodation.

Physical Demands and Activities Required

• Must be able to pass gowning requirements and be prepared to support in the cleanroom, gown required areas
• Must be able to remain in a stationary position standing or sitting for prolonged periods of time.
• Must be able to move about inside an office and exert up to 10 pounds of force occasionally or a negligible amount of force frequently or constantly lift, carry, push, pull, or otherwise move objects.
• Must have visual acuity to perform activities such as preparing and analyzing data and figures, viewing a computer screen, and extensive reading.
• This position requires repetitive motion, substantial movements (motions) of the wrist, hands, and/or fingers.
• Must be able to communicate with others to exchange information.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem-solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Work Environment 

This job works in a professional office environment and a manufacturing lab setting. Potential exposure to latex, bleach, loud noise, lab equipment hazards, strong odors, and chemical/biochemical is possible.  Requires operating standard office equipment and keyboards.

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The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Iovance is committed to cultivating and offering a diverse and inclusive work environment. As an equal-opportunity employer, our employees and applicants will be considered without regard to an individual’s race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. If you need assistance or accommodation to apply to one of our opportunities, please contact careers@iovance.com.  

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