Account Manager, Commercial

Why Supersure Insurance Agency, LLC?

Supersure is a licensed insurance agency that combines technology-enabled workflows with licensed insurance agents to help small and medium businesses evaluate coverage options and manage the placement and servicing process. We’re not just “brokers” – we’re tech-powered, mission-driven partners who deliver enterprise-level service at SMB scale. Our platform, tools, and culture are built for people who want to do benefits better, faster, and smarter.

Our advantage lies in our blend of AI-powered technology and human expertise, enabling a seamless, omnichannel experience for SMB clients and their employees. We’re giving producers and servicing staff the tools to thrive. We prioritize quality, affordability, simplicity, and value – not just in the services we provide, but in how we operate and in the individuals we hire.

About the Role

This is the person who owns the client after the sale.

As an Account Manager, you'll run an assigned book of commercial Property & Casualty accounts end to end — the day-to-day service work, the renewal, and the remarketing when an account needs to go back to the market. We’re not looking for someone who has serviced accounts while a marketing department placed them, or who has prepared a renewal that somebody else presented.

We’re a growing commercial insurance operation, and we’re building the account management function deliberately rather than inheriting it. That means you’ll have real ownership of your book and direct access to the Producer and the SVP of Insurance Operations. It also means the workflow is still being shaped — if you need a fully defined process handed to you, this isn’t the right seat.

Location: We’re opening an office in Fort Lauderdale. Until it opens, training takes place in our Miami office. Once the Fort Lauderdale office is open, this is a full-time in-office position.

What You’ll Do

Own the book. Serve as the primary day-to-day contact for your assigned commercial accounts from the point of sale forward, working directly with clients across multiple policy terms.

Handle the full service load. Certificates and evidence of insurance, binders, endorsements and policy changes, auto fleet updates and ID cards, billing questions, premium audits, and loss run requests.

Check and bind policies. Review what the carrier issued against what was ordered — and catch the discrepancy before it reaches the client.

Manage claims. Report claims on behalf of clients, answer claim questions, identify loss trends worth raising, and follow claims through to resolution.

Run the renewal end to end. Start early, collect the exposure data, decide which carriers to approach, build the submission, drive carriers to quote, compare coverage and price, and present the renewal to the client yourself.

Remarket when it’s warranted. Make the call, work the market, and explain the outcome to the client — including when the answer is a rate increase.

Work the carrier relationships. Deal directly with underwriters and wholesalers. Tell carriers when they won and when they didn’t, and bring the ones who lost the next opportunity.

Partner with the Producer. Coordinate on new business handoffs and keep the Producer current on what’s going well, what’s at risk, and where there’s a rounding opportunity.

Know what to escalate. Solve what’s yours to solve, escalate what isn’t — early, with a recommendation attached, before the client is the one raising it.

Find the next line. Identify cross-sell and upsell opportunities during the renewal cycle.

Required Qualifications

• Minimum three years of commercial Property & Casualty account management or service experience in a retail agency or brokerage
• Active Florida 2-20 General Lines Agent license with continuing education current and as required to maintain active licensure 
• Demonstrated experience in all three areas — servicing, renewal, and remarketing. We’ll ask for a specific example of each
• Hands-on experience building carrier submissions and driving underwriters to quote
• Experience presenting a renewal directly to a client, including at least one where the rate increased
• Working knowledge of general liability, commercial property, workers compensation, commercial auto, umbrella, and commercial package policies
• Proficiency with an agency management system and CRM
• Ability to work in our Miami office during training and in Fort Lauderdale once that office opens

* All insurance sales, solicitation, negotiation, etc. must be conducted only by individuals who hold all required licenses and appointments in the applicable jurisdictions.

Preferred Qualifications

• Applied Epic experience (a strong advantage) and Salesforce
• CIC, CISR, or ACSR designation
• Bachelor’s degree
• Experience managing a book through a heavy, concentrated renewal season

Who You Are 

You came up inside commercial P&C and you know the work from the inside. You’ve issued the certificate with no warning because the client couldn’t get on the job site without it. You’ve found the endorsement the carrier got wrong before the client did. You’ve taken a renewal to market, gotten three quotes back, and sat with the client to explain why the cheapest one wasn’t the right one.

You’re organized in a way people notice. You work to a calendar, not to whatever landed in the inbox that morning. You ask the clarifying question before you start rather than guessing and reworking.

You have your own checks, and you can describe them. You read the policy against what was ordered instead of assuming the carrier got it right. You hold a turnaround standard on certificates, endorsements, and renewals because you set it for yourself.

You start renewals early — early enough that a surprise still leaves room to solve it. You know your book well enough to anticipate which accounts will be difficult before the loss runs come back, you choose carriers deliberately, and you build a submission an underwriter can quote without calling you for more.

You can deliver hard news. A rate increase, a coverage change, a carrier decision that didn’t go the client’s way — you have the conversation rather than putting it off. 

You know where the line is on escalation. You don’t pass problems upward to get rid of them, and you don’t sit on something because you’ve decided it’s above you.

You work with the Producer, not around them. You don’t compete for the relationship and you don’t save bad news for renewal.

What drives you is doing the work properly and having the book stay. You take it personally when a client leaves, and you can tell us why the last one did. You’re not looking to move into production — you want to be the person the difficult accounts get assigned to, and then be trusted with more of them.

You take care of the work. We’ll take care of you.

• We cover 100% of your health insurance premiums — so you pay nothing out of pocket for your monthly coverage costs
• Dental and vision coverage available at a low monthly premium cost to you
• An HSA with employer dollars to help you save
• Mental health resources for life’s tougher moments
• Company-paid life insurance and short-term disability
• 401(k) dollar-for-dollar company match up to 4% with 100% immediate vesting
• A team that genuinely enjoys spending time together — backed by free snacks, drinks, and events that people still talk about long after they happen
• Competitive paid time off, to recharge, so you can show up as your best self
• 12 paid holidays to recharge, plus a floating holiday to spend however you see fit