Back to jobs

In-Bound Call Center Representative

Tysons, VA
In-Bound Call Center Representative 

Work Location:          Tysons Corner, VA

Schedule:                  Full Time; fully remote 

Relocation:                N/A

Note: This position requires a Public Trust Clearance. 

Insight Technology Solutions currently supports a contract providing call center support for the Student Exchange and Visitor Program (SEVP) within the Department of Homeland Security. We are looking for candidates with previous experience in providing end-user phone support in a high call volume environment with a proven ability to deliver comprehensive customer service and updates regarding sensitive information.

Job Responsibilities:

  • Ability to operate in a high-volume metrics driven call center environment 
  • Ability to be flexible with work schedule to support the Call Center’s needs during operating hours 
  • Ability to multitask and research information on multiple databases at the same time 
  • Ability to enter data and talk to stakeholders at the same time 
  • Ability to conceptualize scenarios and communicate it effectively to stakeholders 
  • Ability to work independently, and demonstrated ability to efficiently interpret research and analyze information from various sources 
  • Ability to communicate effectively both orally (in groups and one-on-one) and in writing (as position occupied dictates) 
  • Ability to listen actively to sensitive information 
  • Ability to successfully navigate national web-based tracking systems relating to SEVIS and Fee Payment
  • Ability to analyze multifaceted issues relating to the SEVIS system 
  • Ability to provide support to international stakeholders and academic institutions 
  • Ability to utilize telephony systems, CRM, Microsoft Dynamics and other ticket tracker systems, and Microsoft Office Suite

Education and Experience Requirements:

  • Education: High school diploma required.
  • Experience: Minimum of three (3) years of specialized experience supporting a Call Center or Help Desk environment.
  • Certification: HDI Certification is highly preferred but not required.

Insight Technology Solutions is an Equal Opportunity Employer

Create a Job Alert

Interested in building your career at IronMountain Solutions? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...

Selecting “no” will not eliminate you from consideration for this role.  Message frequency may vary. Message and data rates may apply. Reply HELP for help or STOP to opt-out.

 

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in IronMountain Solutions’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...