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Engineering Manager

Remote

Our Mission

iSeatz drives enduring brand loyalty through exceptional, connected experiences. Our digital commerce and technology solutions enable travel and lifestyle bookings for the world’s leading brands in financial services, travel, and hospitality, including American Express, IHG Hotels & Resorts, Qantas, and more. 

What We Do

We have a history of long-term trusted relationships and innovation that drives tangible value to our customers through a customizable, scalable, and secure platform, a global third-party marketplace, and loyalty integration. Our proprietary platform processes over $9B per year in transactions.

We aspire to put our customers at the heart of every decision and exceed their expectations with best-in-class solutions and business-value innovations.

What you’ll do 

The Engineering Manager reports to the Director of Engineering and leads full-time and contractor team members across the globe.

In this role, you’ll drive improvements in product quality, platform scalability, accessibility, and secure engineering practices across mission-critical systems that power bookings, supplier integrations, and transaction flows. You’ll partner with cross-functional leadership, architecture, QA, and DevOps teams to scale both the people and the platform.

Your Impact

  • Hire, lead, coach, mentor, manage, train, and coordinate the skills and efforts of software development team members, and be a culture and core values carrier for your team.
  • Lead and own the design, development, and maintenance of product features, APIs, frameworks, and platform components. 
  • Be a champion of accessibility, ensuring inclusive design and development practices are embedded across the engineering lifecycle.
  • Effectively collaborate and communicate with product, project managers, customers, architects, and other stakeholders in a fast-paced Agile environment.
  • Manage and support various non-production environments to ensure proper configuration and availability, and be a champion of quality.
  • Promote collaboration, automation, continuous integration and delivery, continuous monitoring, and continuous learning and improvement.
  • Build a performance- and accountability-driven team culture while defining engineering KPIs, team vision, goals, and strategy.
  • Use data, business cases, and industry knowledge to communicate with your team, peers, and leadership, and infuse relevant thought leadership into all planning discussions.
  • Actively participate and contribute to all employee engagement and performance management initiatives, both org-wide and team-specific.
  • Develop flexible, scalable resource management plans to enable the achievement of new business and expansion revenue targets.
  • Deliver a scalable strategy to meet SLAs related to warranty cost, uptime, incidents, and bugs including managing and supporting incident outages, escalations.
  • Review existing processes and recommend changes or institute new processes as necessary, including the areas of monitoring, upgrades, tuning, etc.

What you bring to the table 

  • 3+ years of experience leading, managing, and mentoring high-performing software development teams (UI & Backend) distributed across time zones
  • Bachelor's degree or higher (or equivalent professional experience), with 5+ years of experience building SaaS-based software products and platforms
  • 5+ years of previous experience with back-end technologies (Rust, Elixir, Java, SpringBoot) and front-end frameworks (React, Next.js, TypeScript), comfort working with cloud-native architecture (AWS, Docker, SQS, RDS, Redis, CI/CD pipelines)
  • 3+ years of experience working in a fast-paced Agile environment, collaborating with cross-functional stakeholders and directly interacting with customers
  • 3+ years of experience working on customer-facing products, requiring end customer/client collaboration and communication

Bonus points 

  • Experience building travel-based products and platforms like air, car, and hotel booking tools, engines, and suppliers
  • Experience with AWS ecosystems like CodeBuild, CloudWatch, ECS, SQS, RDS, DynamoDB, etc.
  • Experience building commercial-grade APIs

 

Pay Range for this Position:

$142,000 - $178,000 USD

Location

This role is remote-first and can be located anywhere in the continental United States - feel free to work from your home office, from the beach, or from the cottage you rented for the summer! iSeatz is a New Orleans-based company with Central Time Zone business hours (9:00 am - 5:00 pm CT). While we support flexible schedules, some roles—particularly those with direct client collaboration—may require alignment with client time zones for key meetings and real-time communication.

What We Bring To The Table 

iSeatz has been honored as an Inc. Magazine Best Workplace for the past two years — recognition based on our commitment to transparency, trust, and open communication, as well as our efforts to foster growth for our team members beyond their current roles and responsibilities.

We trust our team members to use their expertise and creativity to deliver high-quality results — without micromanagement — and support them in building careers that are as dynamic and multifaceted as the work we do.

We believe there's no one-size-fits-all approach to engagement or collaboration. That’s why we strive to provide the tools, autonomy, and support employees need to succeed — while delivering exceptional products and services to our customers.

We recognize that great work deserves meaningful support. At iSeatz, we provide competitive compensation and a comprehensive suite of benefits to match. Our team members enjoy robust health insurance, a 401(k) plan with company matching, generous paid time off, and up to eight weeks of paid parental leave for eligible caregivers. We’re a remote-first company that values flexibility and autonomy, and we invest in continuous learning with an annual professional development allowance. Whether you're growing your skills, your family, or your impact — we’re here to support what’s next.

We Value A Diverse Workplace 

We are committed to building and maintaining a culture of support, awareness, and sensitivity about the importance and impact of our differences and leverage these differences to build a stronger iSeatz. 

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the People Operations Team at humanresources@iseatz.com.

A Note About Joining Our Workforce

At iSeatz, we're building a team of bold thinkers, innovative builders, and thoughtful collaborators — people who are excited to make an impact, grow their careers, and help shape the future of travel and loyalty tech.

If you're energized by meaningful work, passionate about creating exceptional experiences, and ready to bring your unique perspective to a team that values trust, growth, and transparency — we can't wait to meet you.

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