Back to jobs
New

Engineering Manager

Remote

Our Mission

iSeatz drives enduring brand loyalty through exceptional, connected experiences. Our digital commerce and technology solutions enable travel and lifestyle bookings for the world’s leading brands in financial services, travel, and hospitality, including American Express, IHG Hotels & Resorts, Qantas, and more. 

What We Do

We have a history of long-term trusted relationships and innovation that drives tangible value to our customers through a customizable, scalable, and secure platform, a global third-party marketplace, and loyalty integration. Our proprietary platform processes over $9B per year in transactions.

We aspire to put our customers at the heart of every decision and exceed their expectations with best-in-class solutions and business-value innovations.

What You’ll Do 

The Engineering Manager reports to the Director of Engineering and leads distributed, full-stack software engineering teams responsible for scaling the platforms that power billions of dollars in annual transaction volume.

In this role, you will serve as a hands-on technical leader accountable for delivery quality, system health, and team effectiveness within your domain. You will drive technical strategy, optimize software development lifecycle (SDLC) processes, and translate business objectives into actionable engineering roadmaps.

This is not a purely administrative role. You will guide architectural decisions, remove delivery roadblocks, and foster a high-trust, high-performance culture across time zones.

Your Impact 

  • Build and Scale High-Performing Teams - Hire, mentor, and develop distributed engineering teams (full-time and contractor) that operate cohesively regardless of geography. Foster autonomy, accountability, and psychological safety while raising the bar for technical rigor and performance.
  • Own Delivery and Execution - Drive consistent, high-quality product delivery by optimizing SDLC processes, improving predictability, and ensuring sprint commitments and release milestones are met. Balance Agile delivery principles with contractual commitments, shifting client priorities, and operational constraints. Deliver resilient, scalable software that performs under load while maintaining accountability to business outcomes.
  • Provide Technical Stewardship - Guide architectural decisions across front-end and back-end systems. Champion best practices in distributed systems, cloud infrastructure, accessibility, security, and performance. Ensure these are treated as core engineering disciplines — not compliance afterthoughts. Know when to evolve systems incrementally and when refactoring is required.
  • Ensure Operational Excellence - Treat reliability as a core product feature. Own production health, incident response practices, observability improvements, and environment stability. Proactively identify risks and implement scalable solutions to reduce defects and operational overhead.
  • Drive Continuous Improvement - Identify friction points across tooling, CI/CD pipelines, communication workflows, and cross-functional dependencies. Implement process improvements that enable performance rather than create bureaucracy.
  • Partner Cross-Functionally - Collaborate with Product, Design, and stakeholders to translate business goals into engineering requirements. Confidently represent engineering perspectives in cross-functional and client-facing conversations when needed.

What You Bring To The Table 

Proven Engineering Leadership

  • 5+ years leading software engineering teams, including experience managing distributed teams
  • 8+ years of experience in software development, preferably within SaaS environments
  • Experience leading full-stack teams (UI and backend)
  • Bachelor’s degree in Computer Science, Engineering, or equivalent professional experience

Technical Depth

  • Strong understanding of distributed systems, microservices architectures, and cloud platforms (AWS preferred; Azure or GCP acceptable)
  • Familiarity with modern development stacks such as Rust, Elixir, Java, Spring Boot, React, Next.js, Redis, and AWS ecosystems
  • Deep knowledge of SDLC best practices, DevOps principles, and secure software development

Operational and Strategic Mindset

  • Experience using metrics, KPIs, and data-driven decision-making to improve engineering performance
  • Systems thinker with a focus on scalability, resilience, and long-term architectural health
  • Ability to identify bottlenecks, mitigate risks, and improve process efficiency

Leadership and Communication Excellence

  • Experience coaching and developing engineering talent, including senior engineers and emerging leaders
  • Ability to build cohesion across time zones through strong documentation, clear ownership models, and async-first communication
  • Confidence translating technical constraints into business language for non-technical stakeholders
  • Experience contributing to or supporting multi-client-facing products

Results-Oriented Approach

  • Demonstrated ability to balance delivery speed with engineering quality
  • Accountability for production stability and customer impact

Bonus Points 

  • Direct experience in the travel, booking, loyalty, or financial services industries
  • Hands-on experience with AWS services such as CodeBuild, CloudWatch, ECS, SQS, RDS, and DynamoDB
  • Experience building and maintaining commercial-grade APIs
  • Experience leading leaders or managing multiple teams

Location

This role is remote-first and can be located anywhere in the continental United States - feel free to work from your home office, from the beach, or from the cottage you rented for the summer! iSeatz is a New Orleans-based company with Central Time Zone business hours. While we support flexible schedules, some roles—particularly those with direct client collaboration—may require alignment with client time zones for key meetings and real-time communication.

Pay Range for this Position:

$145,000 - $182,000 USD

What We Bring To The Table 

iSeatz has been honored as an Inc. Magazine Best Workplace for the past two years — recognition based on our commitment to transparency, trust, and open communication, as well as our efforts to foster growth for our team members beyond their current roles and responsibilities.

We trust our team members to use their expertise and creativity to deliver high-quality results — without micromanagement — and support them in building careers that are as dynamic and multifaceted as the work we do.

We believe there's no one-size-fits-all approach to engagement or collaboration. That’s why we strive to provide the tools, autonomy, and support employees need to succeed — while delivering exceptional products and services to our customers.

We recognize that great work deserves meaningful support. At iSeatz, we provide competitive compensation and a comprehensive suite of benefits to match. Our team members enjoy robust health insurance, a 401(k) plan with company matching, generous paid time off, and up to eight weeks of paid parental leave for eligible caregivers. We’re a remote-first company that values flexibility and autonomy, and we invest in continuous learning with an annual professional development allowance. Whether you're growing your skills, your family, or your impact — we’re here to support what’s next.

We Value A Diverse Workplace 

We are committed to building and maintaining a culture of support, awareness, and sensitivity about the importance and impact of our differences and leverage these differences to build a stronger iSeatz. 

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the People Operations Team at humanresources@iseatz.com.

A Note About Joining Our Workforce

At iSeatz, we're building a team of bold thinkers, innovative builders, and thoughtful collaborators — people who are excited to make an impact, grow their careers, and help shape the future of travel and loyalty tech.

If you're energized by meaningful work, passionate about creating exceptional experiences, and ready to bring your unique perspective to a team that values trust, growth, and transparency — we can't wait to meet you.

Create a Job Alert

Interested in building your career at iSeatz? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

As noted within the job posting regarding locations, please confirm the U.S. state or federal district where you permanently reside and work for payroll eligibility determination.

Select...
Select...
Select...
Select...
Select...
Select...
Select...

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in iSeatz’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.