Senior Data Analyst, Client Insights Lead

Our Mission

iSeatz drives enduring brand loyalty through exceptional, connected experiences. Our digital commerce and technology solutions enable travel and lifestyle bookings for the world’s leading brands in financial services, travel, and hospitality, including American Express, IHG Hotels & Resorts, Qantas, and more. 

What We Do

We have a history of long-term trusted relationships and innovation that drives tangible value to our customers through a customizable, scalable, and secure platform, a global third-party marketplace, and loyalty integration. Our proprietary platform processes over $9B per year in transactions.

We aspire to put our customers at the heart of every decision and exceed their expectations with best-in-class solutions and business-value innovations.

What You’ll Do 

The Senior Data Analyst, Client Insights Lead reports to the Vice President of Data Solutions and partners closely with client stakeholders and internal teams—including Product, Engineering, and Commercial—to drive measurable business outcomes through clear, actionable insights that inform product, performance, and strategic decisions.

In this role, you will serve as a client-facing analytics partner, regularly presenting to client leadership and translating complex data into focused insights and recommended actions, while helping shape and evolve iSeatz’s analytics capabilities.

This role blends fast-turn, client-driven analysis with longer-term strategic analytics work and requires strong judgment, prioritization, and the ability to shift seamlessly between immediate client needs and durable, scalable insight development.

Your Impact 

• Serve as a trusted analytics partner to client leaders, building the relationships and business context required to enable faster, better-informed decisions
• Proactively identify trends, risks, and opportunities across performance, customer behavior, conversion, and competitive dynamics
• Actively build and expand relationships with client stakeholders and analysts to enable deeper collaboration and more strategic insight delivery
• Synthesize complex analyses into clear, compelling written and verbal narratives tailored to executive and non-technical audiences
• Lead presentations of insights and recommendations in client meetings, QBRs, and internal forums
• Translate client questions and business needs into analytical approaches, hypotheses, and prioritized workstreams
• Partner with Product, Engineering, and Data Solutions teams to inform and contribute to requirements and prioritization for data platforms, dashboards, and analytics capabilities
• Apply a product ownership–style mindset to analytics by developing a deep understanding of the client platform, user behavior, and business domain
• Reinforce shared KPI definitions and analytical methodology to support a consistent source of truth across reporting and insights
• Contribute to documentation, onboarding, and enablement efforts that help clients and internal teams effectively adopt and use iSeatz data products

What You Bring To The Table 

• 7+ years of experience in analytics, data strategy, consulting, or a related role with direct stakeholder engagement
• Exceptional written and verbal English communication skills, with the ability to clearly, precisely, and confidently communicate complex technical and business concepts to executive and non-technical audiences.
• Strong business judgment, demonstrated by the ability to discern priorities, understand tradeoffs, and focus effort where it will have the greatest impact
• Advanced SQL skills and experience working with modern data warehouses (Snowflake preferred)
• Experience delivering insights via BI tools (Tableau preferred) and translating data into executive-ready outputs such as slides, dashboards, and written narratives
• Demonstrated awareness of data privacy, security, and responsible data handling practices when working with sensitive or cross-organization data
• Ability to use systems thinking and context to determine which data matters, how it should be interpreted, and how insights should be applied
• Ability to balance proactive insight generation and data product development with responsive support in a fast-paced, client-facing environment
• Strong accountability and dependability, with clear ownership of deliverables, narratives, and stakeholder relationships
• Alignment with iSeatz core values, including collaboration, accountability, curiosity, and customer focus

Bonus Points 

• Experience in travel, eCommerce, marketplaces, or digital consumer products
• Background in analytics consulting, data-as-a-service, or embedded analytics roles
• Exposure to product analytics, experimentation, or conversion optimization
• Experience using Python for analysis or data manipulation
• Familiarity with data governance concepts and best practices
• Comfort working with senior executives and facilitating insight-driven discussions

Location

This role is remote-first and can be located anywhere in the continental United States - feel free to work from your home office, from the beach, or from the cottage you rented for the summer! iSeatz is a New Orleans-based company with Central Time Zone business hours. While we support flexible schedules, some roles—particularly those with direct client collaboration—may require alignment with client time zones for key meetings and real-time communication.

What We Bring To The Table 

iSeatz has been honored as an Inc. Magazine Best Workplace for the past two years — recognition based on our commitment to transparency, trust, and open communication, as well as our efforts to foster growth for our team members beyond their current roles and responsibilities.

We trust our team members to use their expertise and creativity to deliver high-quality results — without micromanagement — and support them in building careers that are as dynamic and multifaceted as the work we do.

We believe there's no one-size-fits-all approach to engagement or collaboration. That’s why we strive to provide the tools, autonomy, and support employees need to succeed — while delivering exceptional products and services to our customers.

We recognize that great work deserves meaningful support. At iSeatz, we provide competitive compensation and a comprehensive suite of benefits to match. Our team members enjoy robust health insurance, a 401(k) plan with company matching, generous paid time off, and up to eight weeks of paid parental leave for eligible caregivers. We’re a remote-first company that values flexibility and autonomy, and we invest in continuous learning with an annual professional development allowance. Whether you're growing your skills, your family, or your impact — we’re here to support what’s next.

We Value A Diverse Workplace 

We are committed to building and maintaining a culture of support, awareness, and sensitivity about the importance and impact of our differences and leverage these differences to build a stronger iSeatz. 

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the People Operations Team at humanresources@iseatz.com.

A Note About Joining Our Workforce

At iSeatz, we're building a team of bold thinkers, innovative builders, and thoughtful collaborators — people who are excited to make an impact, grow their careers, and help shape the future of travel and loyalty tech.

If you're energized by meaningful work, passionate about creating exceptional experiences, and ready to bring your unique perspective to a team that values trust, growth, and transparency — we can't wait to meet you.