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Product Manager, Account Security

San Francisco, CA

Product Manager, Account Security


itD is seeking a Product Manager in Account Security to join our Retail consulting services practice.

In this role, the ideal candidate will work with a leading retail client in the Client Trust domain, helping deliver secure, scalable, and frictionless login and account creation experiences across digital platforms, while protecting customer trust and brand integrity.

You will partner closely with engineering, UX, cybersecurity, fraud, customer service, loyalty, client experience, and other business stakeholders to execute initiatives related to modern authentication and identity protection, including passkeys, MFA, OTP, and passwordless login methods. This role operates in a high‑ambiguity environment and is best suited for a self‑directed product manager who can adapt processes, work independently, and collaborate with both human developers and AI‑assisted coding agents to accelerate delivery.

This position has exposure across digital and in‑store experiences and requires strong judgment in balancing security, customer experience, and operational risk.

Location: Remote (Pacific Time zone working hours) or Hybrid (San Francisco Bay Area, CA)

Pay Rate: Dependent on experience.

We provide comprehensive medical benefits, a 401k plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Responsibilities

  • Support execution of the Account Security product roadmap for our clients, with a primary focus on login, account creation, and identity verification experiences.
  • Drive requirements from concept through launch while partnering with internal engineering teams, external vendors, and AI‑assisted development tools.
  • Contribute to initiatives involving modern authentication technologies, including:
    • Passkeys and passwordless login
    • Multi‑factor / two‑factor authentication
    • OTP‑based phone or email login
  • Translate loosely defined problem statements into clear product requirements, user stories, and acceptance criteria.
  • Collaborate with Cybersecurity, Fraud, Legal, and Privacy partners to ensure solutions meet security, compliance, and data protection standards.
  • Identify friction points, abuse vectors, and risk signals across web, mobile app, and in‑store supported experiences.
  • Maintain a healthy, groomed backlog of Account Security‑related user stories and enhancements.
  • Assess technical questions and partner with Engineering, Architecture, vendors, or AI agents as needed to reach resolution.
  • Create, document, and evolve lightweight processes, templates, and tools to enable consistent delivery in a fast‑moving environment.
  • Define data requirements and strategy for feature prioritization, performance, and optimizations, working with a data platform and Adobe Analytics to create reporting and deliver product insights.
  • Create and leverage metrics, instrumentation, dashboards and experimentation to manage performance and inform product strategy and feature design
  • Define and instrument success metrics, KPIs, and guardrails (e.g., conversion, authentication success, fraud loss, support contacts) for Account Security features.
  • Operate effectively with limited oversight, adjusting priorities and approaches as business needs evolve.
  • Work closely with our current client partners, including BeyondID, Okta, Forter, Telesign, IPQS, and others.

Internal Responsibilities

  • Collaborate with your itD practice team on industry thought leadership.
  • Complete client case studies and learning material (blogs, media material).
  • Attend internal itD networking and practice community events (in person and virtual).
  • Work with leadership on career fast-track opportunities.

Required Qualifications and Skills

  • Strong curiosity about how authentication and risk decisioning work at scale.
  • Proven experience using data and analytics to inform product strategy, roadmap prioritization and feature design in a product management or related role
  • Demonstrated ability to operate independently and navigate ambiguity without relying on rigid process.
  • Experience collaborating with technical teams, including exposure to AI‑assisted development or automation tools.
  • Ability to balance customer experience, security requirements, and delivery constraints.
  • Excellent communication skills with the ability to partner effectively with both business and technical stakeholders.
  • Nimble and flexible in response to changing priorities and evolving problem spaces.

Minimum Qualifications and Skills

  • 3–5 years of experience in Product Management or a related role.
  • Experience delivering features for large‑scale ecommerce or consumer digital platforms.
  • Hands‑on experience with authentication, identity, or account‑related product features.
  • Familiarity with Agile delivery models and AI tools (e.g., JIRA, Claude Code, GitHub).
  • Experience working on high‑traffic transactional websites or mobile apps
  • Familiarity with risk decisioning to proactively identify and mitigate fraud and abuse scenarios is a valuable advantage.

Education

  • Bachelor’s Degree required (or comparable professional experience)

Company Description
About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints.

The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at recruiting@itdtech.com and let us know the nature of your request and your contact information.

Additional Info
Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!

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