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Business Analyst III (6143)

Sunnyvale, CA

itD is seeking a Business Analyst III to support cross-functional initiatives by driving clear requirements definition, enabling technical troubleshooting, and ensuring structured project execution across multiple workstreams. This role plays a key part in managing vendor access operations, improving workflow efficiency, and supporting critical launches through data-driven insights and operational excellence. The ideal candidate will bring deep experience in business analysis, project coordination, and security operations, along with a proven track record of delivering efficient access management solutions and resolving complex technical issues.

Location: Remote

Duration: 8months


We provide comprehensive medical benefits, a 401k plan, paid holidays, and more.
Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Responsibilities

  • Gather, document, and validate business requirements, user stories, and process flows in collaboration with cross-functional stakeholders
  • Support technical troubleshooting by triaging issues, documenting reproduction steps, and tracking resolution progress
  • Manage access provisioning and role-based permissions aligned with security and operational requirements
  • Maintain project plans, RAID logs, status reports, and execution documentation to ensure timely delivery
  • Translate complex technical concepts into clear, structured communication for diverse audiences
  • Apply basic AI tools and techniques to enhance documentation, analysis, and workflow automation
  • Facilitate stakeholder meetings, capture key decisions, and ensure follow-through on action items

Internal Responsibilities

  • Attend regular internal practice community meetings
  • Collaborate with your itD practice team on industry thought leadership
  • Complete client case studies and learning material (blogs, media material)
  • Build out material to contribute to the Digital Transformation practice
  • Attend internal itD networking events (in person and virtual)
  • Work with leadership on career fast-track opportunities

Required Qualifications and Skills

  • 3+ years of experience in business analysis, project/program coordination, or related roles
  • Strong project management experience including planning, prioritization, and dependency tracking
  • Proven experience in technical troubleshooting and issue triage with engineering or technical teams
  • Experience in access management, role-based provisioning, and security operations
  • Strong communication skills with the ability to translate ambiguous requirements into structured outputs
  • Experience managing medium to large stakeholder groups

Preferred Qualifications and Skills

  • Experience with AI tools for analysis, automation, or workflow optimization
  • Background in stakeholder management across business operations and security teams
  • Prior experience working with large-scale tech organizations.

Education

Bachelor’s degree in a relevant field or equivalent work experience required

Company Description
About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints.

The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at recruiting@itdtech.com and let us know the nature of your request and your contact information.

Additional Info
Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!

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