Back to jobs
New

Business Analyst III (6371)

Sunnyvale, CA

Business Analyst III

itD is seeking a Business Analyst III – Supply Planning Enablement to support workforce planning operations and execute an AI-driven automation roadmap for a global outsourced operation. The ideal candidate will bring strong experience in workforce planning, enterprise planning systems, business operations, and AI-powered automation, with a track record of improving operational efficiency, maintaining data accuracy, and transforming manual workflows into scalable, automated solutions.

Location: Hybrid – Sunnyvale, CA (3 days onsite preferred)

Pay Rate: $30 - $33 per hour, Depending on experience.


We provide comprehensive medical benefits, a 401(k) plan, paid holidays, and more.
Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Responsibilities

  • Execute recurring workforce and supply planning operations, including processing staffing requests, maintaining enterprise planning systems, updating records, and supporting planning communications.
  • Validate workforce planning data across enterprise planning systems and tracking logs, reconcile discrepancies, and ensure data accuracy and consistency.
  • Coordinate with program managers to clarify incoming requests, resolve data gaps, and maintain critical deadlines and service-level agreements (SLAs).
  • Apply established business rules to operational reviews and approval checkpoints, identify exceptions, and escalate complex cases to the appropriate stakeholders.
  • Build, test, and deploy AI-powered automations and AI agents to streamline business processes and eliminate repetitive manual tasks.
  • Monitor and optimize deployed automations by identifying failures, workflow delays, and performance degradation, implementing corrective actions, and escalating unresolved issues.
  • Document and communicate operational processes, automation solutions, and improvement opportunities while providing roadmap progress updates to relevant stakeholders and team leads.

Internal Responsibilities

  • Attend regular internal practice community meetings.
  • Collaborate with your itD practice team on industry thought leadership.
  • Complete client case studies and learning material (blogs, media material).
  • Build out material to contribute to the Digital Transformation practice.
  • Attend internal itD networking events (in person and virtual).
  • Work with leadership on career fast-track opportunities.

Required Qualifications and Skills

  • 5+ years of experience in workforce management, resource planning, vendor operations, workforce analytics, budget management, or a combination of these areas.
  • Experience with enterprise planning or workforce management systems, such as Anaplan or similar platforms.
  • Hands-on experience building and deploying AI-driven automations in a business operations environment.
  • Experience translating documented manual processes into working automations, including testing and validating solutions before rollout.
  • Experience with process documentation and continuous process improvement.
  • Full proficiency in Microsoft Excel or Google Sheets.
  • Strong analytical and problem-solving skills, with the ability to work through ambiguity and develop sustainable solutions.
  • Excellent written and verbal communication skills and the ability to collaborate effectively with cross-functional stakeholders.
  • Ability to work independently, manage competing priorities, and break complex or ambiguous tasks into actionable milestones.

Preferred Qualifications and Skills

  • Previous experience supporting Meta operations or working with Meta's AI tools.
  • Experience in vendor operations or managing outsourced workforce operations across multiple partners and locations.
  • Familiarity with business process outsourcing (BPO) commercial models, including hourly/FTE, unit-based, and output-based models.
  • Knowledge of SQL, Tableau, or similar data visualization tools.
  • Experience working with global, distributed teams.
  • Background in supply planning or demand planning within a technology company.

Education

Bachelor’s degree or equivalent experience required.

Company Description
About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints.

The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at recruiting@itdtech.com and let us know the nature of your request and your contact information.

Additional Info
Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!

Create a Job Alert

Interested in building your career at itD Tech? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...

By selecting “Yes,” you are confirming that itD may share your profile and discuss your background with the client for this position. This authorization is limited to this specific role. It does not apply to any other opportunities, and you may withdraw your authorization at any time. This also confirms that you are not being represented for this same role by another agency or employer.

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in itD Tech’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...