Billing Specialist (Temporary)

This is a 14-month full-time temporary position.

What You Will Do

Perform a variety of financial and non-financial tasks such as customer account set-up, monthly billing, collections, and answering inquiries.

• Assists with entering/canceling subscriptions in Netsuite and participates in monthly billing runs including creating daily one-off invoices.
• Assists with gentle payment reminders via email and phone.
• Receives payments by way of credit card, direct bank transfer, pre-authorized debit and wire utilizing processing system when applicable; including applying payments to customer accounts.
• Assists with account reconciliation and resolves payment issues.
• Respond and resolve customer inquiries via the iTel ticketing system and phone
• Learns services and products and stays up-to-date on current trends and software changes within the company.
• Assists with creating efficient and effective systems and processes for the Finance Department.
• Performs other related duties as required.

Why iTel

We're growing rapidly and we're excited about it. We have our sights set high as we've built the largest business internet, voice, and data footprint in Canada. We are using our extensive network to connect people and workplaces across Canada while pushing the boundaries of what is possible combining Canada's largest network with an extensive portfolio of next-generation technologies.

Our team is distributed across Canada, and we are 100% committed to remote work, enabling us to always hire the best person for the job regardless of where they live. We're proud to have integrated the flexibility of remote work with the collaborative environment of a Virtual office. As a leader in innovative technology solutions, we're using the best tools available to empower the close-knit teamwork and supportive, interactive culture that's been key to our success.

Qualifications

• Post-secondary education in Accounting or a related field and a minimum of 3 years of recent, related experience.  A combination of education, skills, and experience may be considered. 
• Experienced in G-suite and Microsoft Office, particularly Word and Excel
• Excellent oral and written communication skills
• Ability to maintain a high degree of confidentiality
• Ability to build and maintain strong relationships and provide exceptional customer service to internal and external clients
• Ability to work independently and within a team environment
• Strong attention to detail
• Demonstrates initiative and adaptability
• Have a can-do attitude
• Possesses strong analytical and critical thinking skills
• Ability to organize work, be accurate, set priorities, multi-task and work with minimal direction; ability to meet strict deadlines
• Ability to thrive in a dynamic, fast-paced environment
• Knowledge of Netsuite is an asset

Perks and Benefits:

• 🌴 Vacation starting at 3 weeks
• 🛌 Paid personal days.
• 🎂 Paid time off on your birthday.
• 🧑‍⚕️ Employee and Family Assistance Program: Providing support for you and your family.
• 🏆 Rewards and recognition system: Win prizes for your achievements.