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Solutions Consultant & Architect - ANZ

Hybrid - Sydney

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Be an Owner, Growth Mindset, Run as One, Transparency —to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

SENIOR SOLUTIONS ARCHITECT - APAC

Full-Cycle | Pre-Sales & Post-Sales | Sydney Based | In-Office 2-3 Days a Week

Iterable is the most powerful customer communication platform that enables brands like Glassdoor, Calm, Fender, and Redfin to deliver joyful experiences with harmonized, individualized and dynamic communications at scale. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $200M in ARR and have raised more than $340M from top-tier investors like Index Ventures, Viking, and CRV, and hundreds of companies like Priceline, Dotdash Meredith, and Care.com rely on us to captivate their many millions of users. Over 1,200 brands and businesses around the world leverage Iterable to activate their customers with joy.

Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.

Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s CareLaunching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

We have a global presence with offices in San Francisco, New York, Denver, London, Port and Sydney. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.

How you will make an impact:

The Value Engineering team is made up of motivated, tech-savvy communicators – team players across Solutions Consulting, Solutions Architecture, Value Consulting, and Demo Engineering who make an impact across the whole organization.

This is a full-cycle solutions role uniquely designed for the APAC market. Unlike our specialist pre-sales or post-sales positions in larger regions, this role spans the entire customer journey, working with prospects to win new business alongside our Account Executives and supporting existing customers as a trusted technical advisor through onboarding, adoption, and growth.

Roughly half your time will be spent pre-sales: running discovery, building and delivering tailored platform demonstrations, and partnering with AEs to close enterprise deals. The other half will be spent in post-sales: providing technical guidance and strategic support to a named book of customers as well as on a project basis across the broader APAC base.

APAC has delivered the highest growth and is our top performing region for the last 2 years. You'll join an existing APAC solutions team and work alongside a Principal Solutions Consultant already embedded in the market, with strong support from global Sales, CS, and Product functions. You'll carry real ownership of your deals and customer relationships – this isn't a supporting role – but you won't be going it alone.

How you will make a difference:

Pre-Sales: New Business

  • Partner with Account Executives throughout the sales cycle to assess prospect challenges, think critically to devise solutions, and strategize how to present that information
  • Generate excitement around the Iterable platform by delivering compelling demonstrations and technical presentations tailored to diverse audiences
  • Investigate prospects' technical landscape to provide seamless integration recommendations
  • Support prospects from initial scoping through to successful handoff to our post-sales teams
  • Play a major role in helping to close SaaS deals in the APAC market
  • Have the opportunity to get onsite with prospects when warranted

Post-Sales: Customer Expansions & Implementation of New Business

  • Serve as a trusted technical advisor to a named book of customers, as well as supporting the broader APAC base on a project basis
  • Become a subject matter expert across all aspects of Iterable – APIs, integrations, mobile SDKs, data flows and Iterable’s own AI models
  • Present solutions and opportunities to utilise Iterable more effectively, translating customer use cases into account strategies
  • Identify and articulate upsell and expansion opportunities by analysing customers' tech stacks and future initiatives
  • Resolve complex technical challenges involving advanced marketing architectures
  • Work closely with Customer Success Managers to advocate for customer needs and drive successful outcomes

Across Both Motions

  • Liaise with internal teams to deliver new features and drive adoption of the Iterable platform
  • Contribute product feedback and field insights to influence the Iterable roadmap
  • Continually invest in your own career through opportunities that enable you to grow professional interests that coincide with the growth of our organisation

 

We are looking for people who:

  • 4+ years in a technical pre-sales and/or post-sales solutions role, preferably in SaaS and/or MarTech
  • Demonstrated ability to operate across both pre-sales and post-sales motions, or strong depth in one with genuine appetite to grow into the other
  • Technically curious and self-motivated – passionate about learning and applying new skills
  • Deep knowledge in any of the following areas, particularly in the MarTech/AdTech ecosystem: APIs, JSON, HTML, CSS, JavaScript, Node.js, Python, SQL
  • Experience with LLM platforms such as Claude Code or Cursor
  • Familiarity with mobile-specific development (Swift, Java, Kotlin, React Native) is a plus
  • Demonstrable strong verbal and written communication skills – equally confident presenting to a CMO and whiteboarding with a developer
  • Team player willing to constantly iterate and drive results
  • Based in Sydney, Australia, with willingness to travel across APAC for customer on-sites, conferences, and team events (~25%)
  • Experience in marketing automation or email marketing, cloud-based platforms, or custom integration work is a bonus

Perks & Benefits:

  • Competitive salary & meaningful equity
  • General Allowance to be used to purchase private medical insurance, life insurance, and other supplementary benefit plans
  • Superannuation
  • 28 days of Annual Leave
  • Balance Days (additional paid holidays)
  • Complete laptop workstation

Recruitment Disclaimer:

Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:

  • Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.
  • Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).
  • Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.

You may see all job vacancies on our official Iterable channels:

Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.

Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

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At Iterable, our people are our greatest asset and we believe in fostering an environment where a diversity of perspectives can thrive. Below is a set of voluntary demographic questions and if you choose to fill them out, we’ll use your data (in aggregate only) to help identify areas for improvement in our process. Your responses, or your choice to not respond, will not be associated with your specific application and will not be used in any way as part of our hiring decision.

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Iterable, Inc. ("Iterable," "we," "us," or "our"), located at 201 Spear Street, Suite 1050, San Francisco, CA 94105, is the controller of your personal data for purposes of this Notice. This Notice explains how we collect, use, share, and protect personal data when you apply for a role at Iterable or are considered as a candidate for employment.

Data Protection Officer. You may contact our Data Protection Officer at dpo@iterable.com or by writing to the address above, Attn: Data Protection Officer.

  1. Categories of Personal Data We Collect

We may collect the following categories of personal data about you during the recruitment process:

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Examples

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Name, email address, phone number, postal address, online profile URLs

Professional and employment information

Resume/CV, cover letter, work history, job titles, employer names, professional qualifications, licenses, certifications

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Pre-hire screening information

Background check results, reference check responses, where permitted by applicable law

Communications

Correspondence between you and Iterable relating to your application

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  1. Data Collection. We obtain your personal data from the following sources:
  • Directly from you, when you submit an application, communicate with our recruiting team, or participate in interviews or assessments.
  • Publicly available sources, such as professional networking sites (e.g., LinkedIn) and public portfolios or websites.
  • Recruitment agencies and service providers who refer you for potential employment.
  • Your references, individuals you have identified or who are otherwise known to us.
  • Our service providers, such as background check providers and recruiting platforms, who process data on our behalf.
  1. Data Processing Purposes We process your personal data for the following purposes:
  • Evaluating your candidacy: Reviewing applications, conducting interviews and assessments, evaluating qualifications, and making hiring decisions.
  • Managing the recruitment process: Scheduling interviews, communicating with you about your application status, and coordinating with hiring managers.
  • Conducting pre-hire checks: Verifying references, conducting background checks, and confirming right-to-work eligibility where applicable and permitted by law.
  • Equal opportunity monitoring: Processing voluntary diversity and inclusion information to monitor and improve our hiring practices, where permitted by law.
  • Automated screening and assessment: Using automated decision-making technologies, including AI, to assist in evaluating applications and facilitating recruitment 
  • Legal compliance: Complying with applicable laws, regulations, and legal processes, including record retention obligations.
  • Defending legal claims: Establishing, exercising, or defending legal claims arising from the recruitment process.

Your personal data is not sold or shared (as those terms are defined under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for cross-context behavioral advertising purposes.

Whether you provide your personal data is voluntary. However, if you do not provide certain information (such as your name, contact details, and work history), we may be unable to evaluate your candidacy or progress your application.

  1. Data Sharing. Your personal data needs to be shared with cloud service providers located in the United States of America (US) and engaged by Iterable to help manage our recruitment and hiring processes. 
  2. Automated Decisioning Notice. We leverage Automated Decision Making Technologies (ADMT) including AI to facilitate recruitment efforts. You may request an alternative method to ADMT reviews and you always have the right to know the ADMT output about you. We require a human with meaningful involvement when using automation tools in an employment context.
  3. Anti-Bias and Anti-Discrimination. Where AI is used in ADMTs, we ensure that Large Language Models (LLMs) can evidence anti-bias testing or similar proactive efforts to avoid unlawful discrimination against an applicant or class of applicants on a basis protected by law. 
  4. EU/EEA and UK Applicant Data Processing: Lawful Basis. If you are applying from one of the European Union (EU) or European Economic Area (EEA) or the United Kingdom (UK) we process your personal data under the legitimate interests basis for the solicitation, evaluation, and selection of applicants for employment available through  Art. 6(1)(f) of the Regulation (EU) 2016/679 General Data Protection Regulation (GDPR).
  5. Data Transfers to the US. If you are located outside of the US, your personal data will be transferred to the US  because we use job applicant platforms in the US to process applications (see ‘Data Sharing’ above). The European Commission has determined that US data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, therefore Iterable has implemented appropriate additional data protection safeguards through the European Commission’s approved standard contractual clauses (SCCs) or the UK Information Commissioner’s Office SCC Addendum. 
  6. Data Retention. Your personal data will be retained by Iterable for six months (unless legally required to keep it longer) starting from when you apply to Iterable. See ‘Your Privacy Rights’ below for other data deletion options. 
  7. 10. Your Privacy Rights. Under the GDPR and certain US state laws, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. Privacy requests are processed by Iterable using this link: https://preferences.iterable.com/privacy. Iterable will take reasonable steps to verify the requestor’s identity and we may ask for proof of identity to responsibly respond to privacy requests. Applicants have the right to lodge a complaint with their local data protection authority if we have not satisfactorily responded to their data request or complaint about how we process their personal data. 

11. Contact Us. If you have any queries in relation to the use of your candidate information, please contact HR@iterable.com or our data protection officer at dpo@iterable.