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IT Network Administrator I (International)

Remote - International

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

  • Workstation operating system issues of any kind.
  • Printer issues of any kind.
  • Standard business application (Office, etc.) issues of any kind.
  • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
  • Server issues of any kind.
  • Networking issues of any kind.
  • Escalation point for technicians

Job Qualifications

  • Experience with Windows and Mac OS troubleshooting.
  • Experience with Server 2012 to 2022.
  • Experience with VMWare and Hyper V Virtualization.
  • Experience supporting M365 and Azure.
  • Proficient in Firewall rules, VLAN configuration, access point support and administration, VPN tunnels,
  • Minimum of five years experience in IT Support or a similar role.
  • Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
  • Advanced understanding of managing, and troubleshooting networks.
  • Advanced understanding of virtualized environments.
  • Experience with Managed Service Providers (MSPs) is highly desirable.
  • Active Network Certifications are preferred.

Job KPIs

  • First-touch closed: Each ticket that is completed with only one time entry contributes to this number
  • Utilization: The percentage of time that you are on the clock and billing time to client tickets
  • CSAT: Scores filled out by clients using the rating system in tickets

Job Requirements

  • A home office set up that meets the following:
    • Computer: A working computer with a minimum of 8GB RAM and one of the following:
      • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
      • AMD Ryzen 5 or 7 (2000 series or newer), or
      • macOS 12 or newer.
    • Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
    • Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
    • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
    • Webcam: An HD webcam for video calls.
    • 2nd Monitor 
    • UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
  • A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
  • Excellent command of the English language both spoken and written 
  • Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
  • Able to pass our online behavior and cognitive assessments. 
  • Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
  • Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts from $11.56/hr and vary by experience and location.

Benefits:

  • Comprehensive Health Plans / HMO (Employee & Dependent/s)
  • Life Insurance
  • Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
  • Paid Time Off (starts at 15 days per year)
  • Maternity/Paternity Leave
  • Paid US Holiday
  • Night Shift Bonus
  • Salary Advancement/Loan
  • Health & Wellness Program
  • Company-paid training and certification

 

You have the option to speed up your application process by following the two-step approach below or directly submitting your application by completing the form (Apply for This Job). Once you've submitted the form, a member of our team will promptly get in touch with you.

Step 1: Please go to this link for a short technical quiz: PRE-EMPLOYMENT ASSESSMENT

Step 2: Complete this pre-recorded video interview: PRE-RECORDED VIDEO INTERVIEW

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