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Sales Admin Assistant (International)

International

Job Description

As a Sales Admin Assistant / Client Success Administrator (CSA) at Intelligent technical Solutions, you will support our sales team by understanding technological solutions and effectively communicating with a diverse client base. Your role will involve a mix of administrative support, client relationship management, and technical understanding to ensure seamless service delivery and client satisfaction. 

Job Responsibilities

Sales Support: 

  • Uncover new business opportunities with existing clients and grow accounts within the assigned territory.

  • Develop and present solutions based on customers' business requirements. 

  • Understand various delivery methods for solutions and anticipate what will work best for clients. 

  • Analyze client needs and create supporting documentation. 

Client Coordination: 

  • Coordinate and prepare Strategic Business Reviews (SBRs) by compiling necessary client data, preparing presentation materials, and organizing prep sessions for the pod members. 

  • Ensure all client meetings, including SBRs, are scheduled in advance, confirmed, and well-prepared. 

  • Maintain accurate client records, including contact details, service tickets, SBR schedules, and ensure opportunities are tracked and updated. 

  • Call clients weekly to maintain engagement and satisfaction. 

  • Coordinate meetings, appointments, and other touchpoints for client engagement. 

Sales Operations: 

  • Generate quotes by sourcing product costs and overseeing the order process from creation to client approval and follow-up. 

  • Use company CRM and knowledge management tools to provide various levels of sales reporting. 

  • Manage quotes and orders, ensuring accuracy and timely follow-up. 

  • Support the sales process by updating ticket boards, tracking proposals, and coordinating with purchasing on order-related inquiries. 

Performance Reporting: 

  • Assist in compiling KPIs and performance reports, highlighting the team’s achievements and areas for improvement. 

Job Qualifications

  • Demonstrated experience in client success, account management, or sales support.

  • Strong background in customer service and sales. 

  • Familiarity with CRM software and customer support tools. 

  • Strong client relationship management skills. 

  • Excellent communication and interpersonal abilities. 

  • Ability to multitask and prioritize effectively. 

  • Strong organizational skills and attention to detail. 

  • Analytical and data interpretation skills. 

  • Proficiency in Microsoft Office Suite. 

  • Flexibility in a fast-paced environment. 

  • Technical background is plus. 

Job KPIs

  • Clients Without Future SBRs (>$3K) – Goal: 0 

Ensure every A or B band client (>$3K MRR) is scheduled for SBRs in advance. Pods should work together to achieve zero clients without future SBRs. This metric serves as an exception indicator to identify unscheduled clients. 

  • Clients Without Future SBRs ($1K-$3K) – Goal: 0 

Schedule every C band client ($1K-$3K MRR) for SBRs in advance. Aim for zero clients without future SBRs, with pods collaborating to maintain this count. This metric helps identify when a client falls off the schedule. 

  • Missed SBR Re-bookings – Goal: 0 

Secure a commitment for the next SBR date before concluding the current one to reduce overdue SBRs and scheduling hassles. 

  • Missing SBR Feedback – Goal: 0 

Log an NPS rating and feedback for each SBR in the system. No SBR should be left without this crucial follow-up data. 

  • Unconfirmed SBRs – Goal: 0 

Confirm all SBRs within two weeks of the scheduled meeting to avoid no-shows. Lack of confirmation should trigger pod involvement to decide on next steps. 

  • Opportunities Past Due – Goal: 0 

Keep open opportunities with a past due estimated close date at zero. When this count rises, the pod should assess and adjust the next steps and estimates. Do not push opportunities forward merely to maintain a zero rating; use this KPI as an alert system. 

  • Opportunities Next Step Overdue – Goal: 0 

Ensure all open opportunities have a next step with a date. Overdue steps should be discussed and resolved within the pod. CSAs should proactively monitor due dates and ensure pod members complete their actions on time. 

  • Quotes/Proposals Prepared – Goal: 5 

Track the total number of quotes prepared by CSAs to gauge the efficiency and productivity of the quoting process. 

  • SBR Prepared 

Track the total number of SBRs prepared and completed by CSAs, including internal reviews with the vCIO and CAM and subsequent pod approval. 

 Job Requirements

  • A home office set up that meets the following:
    • A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. 
    • Stable internet connection with at least 5mbps download and upload.
    • A quality headset with noise cancellation feature for meetings. 
    • A mobile phone that has the capacity to install the Microsoft Authentication app. 
    • HD webcam
    • UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)

  • A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
  • Excellent command of the English language both spoken and written 
  • Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
  • Able to pass our online behavior and cognitive assessments. 
  • Able to provide NBI Clearance (for PH applicants).

 Compensation

Pay rate starts from $5.00/hr and may vary by experience and location.

Benefits

  • Comprehensive Health Plans / HMO (Employee & Dependent/s)
  • Life Insurance
  • Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
  • Paid Time Off (starts at 15 days per year)
  • Maternity/Paternity Leave
  • Paid US Holiday
  • Night Shift Bonus
  • Salary Advancement/Loan
  • Health & Wellness Program
  • Company-paid training and certification

 

You have the option to speed up your application process by following the two-step approach below or simply Submit Application by filling out the form (Apply for This Job). Then, someone from our team will reach out to you as soon as possible.:

Step 1: Please go to this link for a short technical quiz: PRE-EMPLOYMENT ASSESSMENT

Step 2: Complete this pre-recorded video interview: PRE-RECORDED VIDEO INTERVIEW

 

 

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