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Sr. Operations Manager - Night Shift

Reno, Nevada, United States

About ITS Logistics

Are you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions.  With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology–our purpose is to improve the quality of life by delivering excellence in everything we do.

 

At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals.

We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories.

Want to learn more about ITS Logistics?  Check out our website!  www.its4logistics.com

 

About the Position

ITS has an immediate opportunity for a strong leader to play a critical role in the success and growth of a $1 billion company. The Sr. Operations Manager of After Hours is responsible for the leadership, growth, and operational success of the After-Hours division. Reporting to the Brokerage Division leadership, this position will lead efforts to strategically quote, win, grow and operate ITS business and resolve supply chain challenges for ITS customers.  Responsibilities include:

  • Manage all team-level operational and capacity-related processes and policies to the highest level of customer service.
  • Ensure capacity is properly secured and all vetting requirements are met for all loads overseen by after-hours.
  • Develop monthly business plans to forecast production, operations and impact to the bottom line.
  • Responsible for all level 3 issues escalation for immediate resolution.
  • Collaborate closely with all production teams to ensure excellence in operations and service.
  • Deploy resources to ensure all operations have appropriate staffing levels to meet customer demands.
  • Enable ITS to grow market share by securing volume, capacity and enabling access.
  • Proactively train and educate all team members, helping to develop and maintain team culture.
  • Develop and implement internal/external facing SOPs and process checklists.
  • Ensure company culture, values, and expectations are upheld, while managing team dynamics.
  • Develop and report on Key Performance Indicators for the After-Hours division.
  • Performs other duties as assigned.

About the Requirements

  • Bachelor’s degree in business, logistics, or related field preferred. Training/certification or equivalent experience may be substituted.
  • 5+ years minimum experience in transportation, a focus on brokerage operations preferred. ITS experience may be substituted for the years of experience.
  • Experience in managing people required.
  • Experience in logistics sales or carrier relations preferred.
  • Strong leadership capabilities.

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