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Claims Manager - Damages and Tolls

Reno, Nevada, United States

About ITS Logistics

Are you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions.  With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology–our purpose is to improve the quality of life by delivering excellence in everything we do.

 

At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals.

We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories.

Want to learn more about ITS Logistics?  Check out our website!  www.its4logistics.com

 

About the Position

The Claims Manager is responsible for overseeing the Damage and Toll department, ensuring accurate, timely, and compliant processing of damages and tolls. This role leads  staff, develops procedures, manages complex claims, and works closely with internal and external stakeholders to minimize risk, control costs.

Key Responsibilities

  • Manage day-to-day operations of the Damage and Tolls department
  • Supervise, train, mentor, and evaluate claims staff
  • Review, investigate, and resolve complex Damages and Tolls
  • Ensure compliance with company policies, legal requirements, and regulatory standards
  • Develop and implement Damages and Tolls procedures, workflows, and best practices
  • Monitor Damages and Tolls trends, identify risk areas, and recommend corrective actions
  • Handle escalated complaints and disputes
  • Prepare reports on claims performance, costs, reserves, and outcomes
  • Ensure accurate documentation and data integrity in Damages and Tolls determinations

Qualifications

  • Bachelor’s degree in Business Administration, Insurance, Risk Management, or a related field (or equivalent experience)
  • 5+ years of claims experience, with at least 2 years in a supervisory or management role
  • Strong knowledge of claims handling practices, insurance policies, and applicable regulations
  • Excellent leadership, communication, and conflict-resolution skills
  • Strong analytical and decision-making abilities
  • Proficiency with claims management systems and Microsoft Office applications
  • Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

  • Professional designations such as CPCU, AIC, or ARM
  • Experience with large-loss, litigation, or specialty claims

Key Competencies

  • Leadership and team development
  • Attention to detail and accuracy
  • Customer-focused problem solving
  • Strategic thinking and risk assessment
  • Time and workload management

Compensation & Benefits

  • Competitive salary based on experience
  • Health, dental, and vision insurance
  • Retirement plan with employer contribution
  • Paid time off and holidays
  • Professional development opportunities

 

 

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