Clinical Central Operations Manager

IVX Health is seeking a Clinical Central Operations Manager (RN, LPN, or MA) to lead and optimize our Central Operations function. This hands-on leadership role focuses on enhancing performance, service quality, and seamless collaboration between clinical and administrative teams. The ideal candidate brings strong experience in healthcare operations, team leadership, and process optimization to centralize workflows, manage day-to-day staffing, and drive operational excellence.

Why Join IVX Health

• Make a Meaningful Impact – Deliver high-quality care that directly improves patients' lives and supports their families.
• Collaborative & Supportive Team – Work alongside a dedicated, multidisciplinary team in a positive and patient-focused environment.
• Prioritize Work-Life Balance – Enjoy flexible scheduling, ample PTO, and the ability to truly disconnect and recharge during holidays.

What You Will Do

As the Clinical Central Operations Manager, you will be the driving force behind the efficiency and quality of our Central Operations function. Your responsibilities will include:

• Team Leadership and Development
  • Hire, train, and lead a distributed remote team of operational and clinical support staff.
  • Oversee scheduling, time-card approvals, and resource allocation to meet demand.
  • Foster a high-performance culture with ongoing feedback, coaching, and development.
• Operational Management
  • Centralize workflows and implement standard work processes for consistent quality.
  • Track key performance metrics (utilization, response times, quality scores) and drive data-informed decisions.
  • Surface frontline insights, pilot process changes, and measure outcomes to support enterprise-wide optimization.
• Process Improvement and Compliance
  • Conduct regular reviews to verify adherence to processes, data accuracy, and quality standards.
  • Maintain clear communication with clinical and operational leaders to align on priorities.
  • Ensure both internal and external customer service expectations are consistently met.

What We Are Looking For

• A Bachelor’s degree in Business Management, Healthcare Management, or a related field (or equivalent experience).
• 3+ years of experience in healthcare operations, centralized services, or business process management
• Clinical background as RN, LPN, or MA.
• Licensure requirements vary by position level. For designated levels, a current, unrestricted Registered Nurse (RN), Licensed Practical Nurse (LPN), or Medical Assistant (MA)
  license in good standing is required.
• Prior experience leading teams and managing day-to-day operational performance strongly preferred.
• Proven ability to manage, motivate, and develop a distributed workforce.
• Strong skills in tracking and interpreting key metrics to inform decisions.
• Excellent interpersonal skills for cross-functional collaboration and team cohesion.
• Comfort with process standardization and real-time decision-making.

About IVX Health

IVX Health is a national provider of infusion and injection therapy for individuals managing chronic conditions like Rheumatoid Arthritis, Crohn's Disease, and Multiple Sclerosis. We’re transforming the way care is delivered with a focus on patient comfort and convenience. Our commitment to exceptional care extends to our employees as well—we empower our team to thrive while living our core values: Be Kind, Do What’s Right, Never Settle, Make It Happen, and Enjoy the Ride.

Our Mission: To improve the lives of those we care for by redefining the care experience

Our Vision: To be the nation’s preferred destination for pharmaceutical care of complex chronic conditions

Our Commitment: To deliver an unmatched care experience with a foundation in world class service and clinical excellence

Benefits We Offer

• Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services.
• Flexible Savings Options – Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs.
• Supplemental Protection – Accident, critical illness, and hospital indemnity plans to provide additional financial security.
• Dependent Care FSA – Pre-tax savings for eligible childcare and dependent care expenses.
• 401(k) Retirement Plan – Secure your future with a competitive company match.
• Disability Coverage – Voluntary short-term and long-term disability plans to protect your income.
• Fertility and Family Support – Resources and benefits designed to support fertility care and family planning.
• Life and AD&D Insurance – Financial protection for you and your loved ones.
• Counseling and Wellness Support – Free resources to support emotional, physical, and financial well-being.
• Education Assistance – Tuition reimbursement and certification support to help you grow in your career.
• Continuing Education – Access to a CEU library for ongoing professional development.
• Charitable Giving and Volunteer Program – Matched donations and paid volunteer time off to support causes you care about.
• Employee Referral Bonus – Earn rewards for helping us find top talent.

Note: Benefits may vary by employment type. Contact HR for details on eligibility and coverage.

EEO STATEMENT

IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.

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