Clinical Support Liaison (LPN)

Clinical Support Liaison (CSL)
Remote - US

About the Role

The Clinical Support Liaison, LPN partners closely with referring providers, internal clinical teams, and Business Development Managers to support seamless patient transitions into IVX care. This role leverages clinical expertise to ensure documentation accuracy, authorization readiness, and high-quality provider and patient experiences.

This position is well-suited for a nurse who enjoys care coordination, provider collaboration, and using clinical judgment outside of direct bedside care.

What You’ll Do

Clinical & Provider Support

• Serve as a clinical point of contact for referring providers and internal teams.
• Build trusted relationships with physicians, nurses, and care teams at partner accounts.
• Review and interpret clinical documentation to ensure completeness and accuracy.

Continuity of Care & Authorization Support

• Coordinate and validate clinical documentation required for authorizations.
• Identify gaps or inconsistencies in clinical records and work with providers to resolve them.
• Manage a portfolio of patients through referral, authorization, and treatment initiation.
• Support complex clinical questions related to infusion therapies and patient readiness.

Cross-Functional Collaboration

• Partner with Business Development Managers to support account planning and satisfaction.
• Collaborate with Prior Authorization, Pre-Registration, Field Operations, and clinical teams.
• Provide clinical insights that help improve workflows, outcomes, and provider engagement.

What We’re Looking For

Required Qualifications

• Active, unrestricted Licensed Practical Nurse (LPN) license in good standing.
• 3+ years of clinical or healthcare experience (infusion, care coordination, or prior authorization preferred).
• Strong clinical literacy and comfort reviewing medical records and clinical notes.
• Experience using EMR systems such as Epic, Athena, or similar platforms.

Core Skills

• Strong clinical judgment and attention to detail.
• Professional, confident communication with providers and internal stakeholders.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable working independently in a remote or hybrid setting.

About IVX Health

IVX Health is a national provider of infusion and injection therapy for patients managing complex chronic conditions. Through a patient-centered approach focused on comfort, convenience, clinical excellence, and exceptional service, we're redefining the care experience and improving lives every day. As a growing healthcare organization, we're committed to supporting our employees with meaningful work, professional development opportunities, and a culture built on collaboration, innovation, and purpose.

Guided by Our Purpose

Mission: To improve the lives of those we care for by redefining the care experience.
Vision: To be the nation's preferred destination for pharmaceutical care of complex chronic conditions.
Values: Be Kind. Do What's Right. Never Settle. Make It Happen. Enjoy the Ride.

EEO STATEMENT